Solution Architect

Help AG is looking for a talented and experienced Solution Architect who will have a key role in discovering opportunities and in positioning Help AG’s security solutions to customers and prospects and creating technical content for proposals and RFP responses. The Solution Architect will have a critical role in ensuring the success of Proof of Concepts. During and post implementation, the Solution Architect will be tasked with ensuring customer success (from a technology architecture and a solutions point of view), ensuring alignment with the implementation team and detecting cross-selling and up-selling opportunities. The role is crucial to Help AG’s success in the market and is strongly sales focused to ensure increased business.

**Responsibilities**:

- Assisting Business Development Managers in customer meetings, focusing on positioning our technical solutions and services, understanding customers environment and manage expectations.
- Ensure empowerment of Business Development Managers in key areas of expertise.
- Assist Business Development Managers with strategic account planning (from technology point of view).
- Ensure technical success of implementations (from technology architecture and solution point of view) through interaction with the project team.
- Support the sales process by leveraging Help AG’s defined solutions and manage customer expectations towards a successful sale.
- Involve vendor presales and help AG’s internal technology leads as required and manage any external involvement as technical interface to the customer.
- Create high-end technical content for proposals including required drawings, project plans, technical compliance and other usual formal RFP requirements.
- Define proper scope of work (SOW) of any proposed solution.
- Coordinate any technical third-party involvement for presales/proposal process.
- Arrange, define, manage and monitor Proof of Concept (POC) with customers including scope, success criteria, technical requirements, timelines and presentation of results.
- Coordinate with internal team leaders and tech leaders to successfully deliver the POC.
- Close sales opportunities from technical standpoint.

**Qualifications & Skills**:

- Bachelor’s degree from a related field and relevant security certifications, both from vendors and vendor-independent parties.
- Excellent technical and architectural understanding of the portfolio of several key technologies from Palo Alto Networks, F5 Networks, Splunk, Fortinet, Ixia, etc.
- Technical and solution knowledge on PaaS, IaaS and SaaS.
- Excellent understanding of Cyber, and information security challenges and strategies.
- Prior experience in positioning managed security services.
- Technical and solution knowledge on Cloud IT and Sec Technologies.
- Prior pre-sales experience is desired but not mandatory.
- Understanding of OT cyber security technologies and OT challenges.
- Strong Consulting skills covering both technical as well as commercial understanding of an opportunity.
- Solid understanding of technology from both a technical as well as a concept perspective.
- Strong pedagogical skills in explaining difficult technical concepts in an easy-to-understand way.
- Solid business acumen.
- Excellent report/technical documentation writing skills.
- Strong presentation skills.
- Flexible work approach based on the requirements of the job.
- Team player and optimistic.
- Customer centric and independent in work.
- Strong verbal and written command of English.

**Benefits**:

- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement activities throughout the year.
- Tailored training & development program.

**About Us**:
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.