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L2 Support Technician

2 weeks ago

المملكة العربية السعودية, Saudi Arabia Evolvice GmbH Full time

Location: Saudi Arabia / SA
- Employment Type: Full Time
- Job ID: 33718

**Who we are**:
Evolvice is a German nearshore service provider with branches in Egypt, Ukraine, Portugal and KSA. Founded in 2012, Evolvice has a strong technical background and business domain knowledge, combining software engineering and Agile methodology, leading its’ clients' path to digital transformation. Headquartered in the heart of the automobile industry, Stuttgart (Germany), our expertise stretches from automotive, healthcare, travel, financial, governmental, and insurance to manufacturing industries.

Our team is over 50 people including web (C#/.NET, Java, JS) & mobile (iOS/Android/Ionic) developers together with business analysts, project managers, QA, and support staff. Our corporate culture is characterized by agile processes, autonomous teams without hierarchies, as well as openness and transparency - both internally and with our clients. Currently, we are searching for L2 Support Technician to join the big team of professionals. We are looking for an active, responsive, and devoted person

Full technology stack on the project - Laravel, PostgreSQL, RabbitMQ, ReactJS, VueJS, NextJS, WebSocket, Nginx, Docker.

**Your Mission**:

- Troubleshoot, diagnose, and resolve escalated technical support tickets from Level 1 technicians.- Implement solutions to restore functionality and optimize performance.Provide technical guidance and support to end-users on complex issues.Document all troubleshooting steps and resolutions for future reference.Stay up-to-date on the latest technologies and industry best practices.Escalate unresolved issues to senior technicians when necessary.Maintain a positive and professional demeanor while interacting with customers.

**Your Profile**:

- A minimum of 3+ years of experience in a technical support role, preferably in an L2 or similar capacity.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
- Experience with server administration (Windows Server, Linux, etc.) is a plus.
- Working knowledge of common network security best practices.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Excellent time management and organizational skills.

**Work Setup**:

- Location: #Maadi
- Work Model: Hybrid (2 days from office-3 from home)
- Working Hours: Flexible
- Fridays and Saturdays are off

**Perks and Benefits**:

- A basic monthly net salary determined by the experience
- Social and Medical Insurance
- Salary reviews after Trial Period based on performance
- Unlimited drinks at the office
- An amazing accessible office in Maadi with a Relaxing Outdoor Garden.
- Career and skills development
- Last but not least an AMAZING team