Senior Contract Performance Manager

**Job Description Summary**: GE Gas Power

Welcome to tomorrow's energy—today

Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. GE’s foundations were laid by Thomas Edison nearly 130 years ago to provide innovative solutions for a wide range of critical problems around the world. GE’s deep-rooted culture serves as the backbone for every step we’ve taken at GE Gas Power. With more than 300,000 employees and operations in over 170 countries, GE employees reflect both the local communities we serve and the people with whom we do business.

Diversity at GE

We believe diversity makes us more competitive and creates value for our customers, shareholders, and employees. We believe in the value of each person’s unique identity, background, and experiences and are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. By embracing diverse teams and perspectives, we are better equipped to build a world that works.

Our approach to diversity will be based on the following objectives:

- Our employees - to continue to strive to ensure that our workforce is as diverse as the communities we serve, while always upholding the importance of merit.
- Our workplace - to foster an inclusive culture that recognizes employees’ unique needs, helps them reach their full potential, and nurtures their diverse talents.
- Our community - to strive for diversity in suppliers and partners and engage with the communities in which we operate to support diversity.

All activities providing the necessary support on pre
- and post-contractual administration & management, Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

**Roles and Responsibilities**
- Responsible for the profitability and customer satisfaction for assigned contracts - Provide both service agreement, and time and material program management - Assist in sales campaigns for new contracts and proposals - Assure timely resolution of customer issues and customer satisfaction for assigned contracts - Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams - Function as liaison between internal organizations and customers for assigned contracts
- Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
- Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
- Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
- Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

**Required Qualifications**
- Bachelor’s Degree in Engineering from an accredited university.
- Minimum of 5 years of experiences with experience in contract management, project management or field engineering.
- Experience in working with customer different stakeholders.

**Desired Characteristics**
- Strong quality background with Green Belt certification
- Knowledge and experience within the power industry
- Expertise in GE Gas Power Services OTR processes and tools is a plus
- Experience planning and executing outages
- Familiarity with Contractual Service Agreements
- Knowledge of the Field Service Portal (FSP) systems
- Team leader in a dynamic, energetic and proactive environment
- Demonstrated co