Technical Support Engineer

2 days ago

Hofuf, Saudi Arabia NOV Inc. Full time

**Primary Responsibilities**:

- Provide technical guidance to field personnel within the Service group.
- Complete the job preparation files without failure and submit for the briefing process.
- Ensure job documentation is processed in a timely manner and ensure prompt and satisfactory job closure.
- Technically support and participate in brief/debrief Mechanical Service Engineers.
- Handle requests on technical queries from the management, customers, field service engineers.
- Provide continual evaluation of the group’s processes and methods, to assure the most effective use of resources.
- Respond to the customers immediately on the rig down situations and arrange the necessary support.
- Must ensure that company policies and procedures are being always enforced and adhered to. Comply with all NOV Company and HSE policies and procedures.**Facility/Group Specific Responsibilities:
- Assess the Service Engineers on their equipment competency units.
- Comply with all NOV Company and HSE policies and procedures
- Report about all customers, jobs, Filed Service Engineers related concerns.
- Perform other work-related tasks as assigned.

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

**Global Family**
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

**Purposeful Innovation**
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

**Service Above All**
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

**Corporate**

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.

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