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Technical Support Engineer

3 weeks ago

Hofuf, Saudi Arabia NOV Inc. Full time

**Primary Responsibilities**:

- Provide technical guidance to field personnel within the Service group.
- Complete the job preparation files without failure and submit for the briefing process.
- Ensure job documentation is processed in a timely manner and ensure prompt and satisfactory job closure.
- Technically support and participate in brief/debrief Mechanical Service Engineers.
- Handle requests on technical queries from the management, customers, field service engineers.
- Provide continual evaluation of the group’s processes and methods, to assure the most effective use of resources.
- Respond to the customers immediately on the rig down situations and arrange the necessary support.
- Must ensure that company policies and procedures are being always enforced and adhered to. Comply with all NOV Company and HSE policies and procedures.**Facility/Group Specific Responsibilities:
- Assess the Service Engineers on their equipment competency units.
- Comply with all NOV Company and HSE policies and procedures
- Report about all customers, jobs, Filed Service Engineers related concerns.
- Perform other work-related tasks as assigned.

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