Customer Supply Manager

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

**What you will learn and contribute to**

This incumbent owns the end-to-end / complete supply chain operations or can also own singular or specific process which is part of supply as Supply Chain Operations Reference (SCOR) plan, source, make, deliver, return, enable, procure and / or collect cash & pay for multiple or single customer teams, countries, or markets for all business groups.
- Performs supply chain operations.
- Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain design.
- Contributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services and high performance in services to customer operations / customers both in terms of quality and cost efficiency.
- Orders most products (HW, SW, Services) in most business scenarios, including customer cases and Nokia risk orders, trials, demonstration, R&D, free of charge processes.
- Supports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.
- Contributes to logistics planning in relation to CT business management - order intake and revenue execution, inventory Latest Estimates (LE), resourcing.
- Contributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control).
- Contributes to supply chain execution (Gate 3 / LG 300): Plans project consignment model
- Prepares for order: Collects the demand planning, roll-out planning and customer purchase order info from relevant CTs and projects and follow an execution plan for consignment stock in the country.
- Manages order (L*): Hands over the plant-to-plant ordering requests for LC for low volume items. Triggers return process back to source of supply for not needed materials. Manages subcontractor inventory Latest Estimates (LE)vels and give guidance if subcontractors are running on too high.
- Manages inventory: Monitors inventory Latest Estimates (LE)vels in central consignment location to ensure adequate stock levels.
- Product phase in / phase out: Collaborates with Demand Supply Manager to ensure smooth change of versions.
- Uses advanced analytical skills to solve complex problems or problems that Market Operations not have routine solutions and takes a new perspective.
- Assesses and tracks supply risks and challenges..

**Purpose of Role**
- **Accountable for supply chain design, implementation and E2E supply chain operations for MN scope, covering one or multiple CTs**:

- **Responsible to identify, plan and manage supply chain activities to meet CT & RBC business targets**:

- **Deliver competitive supply chain performance to enable CT growth and optimize profitability & cash position**

**Main Responsibilties**:

- Support pre-sales with supply chain design, supply chain resource planning and logistics costing in line with customer requirements
- Manage supply chain operations & execution to ensure proper supervision & guidance to meet business targets (includes monitor & control)
- Ensure supply chain processes and execution, profitability and efficiency to meet accurate, timely services and high performance in services to the customer project in terms of quality, compliances and cost efficiency.
- Accurate demand planning for HW based on CT input and roll-out plan
- Orchestrate order and delivery mgmt. of MN products (HW, SW, Services) in all business scenarios, incl. customer POs, risk orders, trials, demonstration, R&D and FOC.
- Provide and update delivery plans, conduct risk assessment and mitigate supply risks and associated challenges
- Execute supply planning in relation to CT business management - order intake and revenue execution, inventory planning and reporting
- Orchestrate creation and follow up of invoices and revenue booking based on defined milestones
- Act as SPOC for Supply Chain related complaints and escalation point from CT and/or customer and manage further escalations & requirements
- Collaborate with other BGs’ Supply Chains for multi-BG opportunities

**Skill Profile**
- Customer Focus
- Manages Ambiguity
- Decision Quality
- Drives Results