Aftermarket Solutions Engineer

About ITT:
ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments:

- ** Motion Technologies** ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
- ** Industrial Process** ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets

ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

Position Summary:
The primary role of the Pro-Solutions Sales Engineer is to promote & sell ITT aftermarket services and products & provide local Engineering support to the End User delivering commercially attractive & problem solving solutions to the End Users of rotating equipment. They will also act as the conduit providing liaison between the local ITT teams and central Engineering support. The Pro-Solutions Engineer performs technical activities such as on-site assessments, root cause analyses, provision of standard upgrade proposals and delivering presentations. The role requires knowledge of established rules as defined in ITT standards and all other relevant international standards. Pro-Solutions Engineers should maintain personal awareness of current technological advances in pump improvement techniques. They will have good interpersonal and communication skills and project a professional and confident air in front of customers. They will provide guidance and instruction to fellow Engineers in relation to rotating equipment problem solving.

Essential Responsibilities:

- Identify and pursue attractive upgrade & aftermarket opportunities
- Provide engineering and technical support for the selling and execution of service, repair and upgrade activities
- Have knowledge of, and be able to apply, established International as well as internal ITT standards
- Meet deadlines on assigned activities
- Provide assistance to sales force & Pro-Shop operations, as well as customers, to develop the work scope required in solving equipment problems through pump & system modifications & upgrades
- Work with Pro-Specialist Engineers and ITT Centres of Excellence, Product & Engineering Specialists, using corporate technology to determine customized solutions to complicated pump problems
- Collect site data to assist team efforts in troubleshooting and Root Cause Analysis activities
- Assist in Continuous Improvement Process (CIP) efforts to develop & implement process improvements which continuously enhance performance & service to the customer
- Demonstrate market knowledge of pricing and competitive trends relating to service & repair and upgrade services
- Mentor and oversee training of other developing Engineers
- Establish & maintain close working relationships with all other Pro-Services personnel to promote the company’s best interests
- Establish and manage all technical and commercial aspects of technical solutions associated with rotating equipment and deliver these recommended solutions in the form of technical/commercial proposals in a timely manner
- Assess the potential commercial prospects of aftermarket technical requests
- Provide Pro-Shop Engineering teams with recovery and improvement recommendations based on equipment strip inspection reports
- Visit End User sites to explain and convince customers of the technical and commercial benefits of ITT Upgrade offerings
- Develop and strengthen customer relationships through routine, proactive and professional interactions