Operations Manager

P OSITION OBJECTIVE - he position is responsible for increasing business revenues - he position is responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction - versee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store - epresent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience - rovide leadership and support to all the employees K ey Responsibilities S ales and profitability: - chieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage - et store sales target to maximize the sales and profitability - uide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources - ffective management of the operational costs, reduction in operational costs by automation - dhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees - versea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times - ecruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements - valuate the performance of the employees annually and promote open lines of communication through coaching and motivation - nterpret and make decision on operations and visual standards based on store and client’s needs Employee development - dentify store training and development needs in conjunction with the Brand General Manager and training department - Formulate a succession plan, in conjunction with the Brand General Manager - Set KPI’s and KRA’s for direct subordinates and conduct performance appraisal and feedback - nvolve in the selection and recruitment of the operational staff, when required - nsure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives Communication - onduct regional sales and operations meetings on regular basis - rovide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance - nsure brand participation in loyalty program ‘Club Apparel’ - eekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas Stock Management - onitor store inventory in consultation with Brand General Manager and Brand Managers - romote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales - onitor slow-moving and out-dated stock, in consultation with Brand Managers - nsure stock security measures are effectively managed by Store Managers Store design and projects Management - nvolve in the design and layout process of the new store projects - esign a "New Store Schedule' prior to commencement of design process - rovide guidance to concept Architect during the design and implementation process - onduct regular Project update meetings with the Projects team - rovide guidance and support to territory during set-up and merchandising phase Miscellaneous - nsure enhanced brand visibility and provide inputs for marketing and brand awareness