Area Operations Manager

2 weeks ago

Riyadh, Saudi Arabia Lenskart Full time

**Location**: KSA (open between Riyadh and Jeddah)
**Experience Required**: 7-8 years
**Industry Preference**: Retail / Brand Management

**Note: Must be a Saudi National**

**About the Role**:
**Key Responsibilities**:
**Revenue**:

- For your respective area, oversee **store performance, sales targets, and profitability**, implementing strategies to achieve growth.

**Operations**:

- Drive operational excellence across all retail stores, ensuring alignment with brand standards and business objectives.

- Execution of VM and upkeep display standards

- Identify and implement strategies to achieve growth.

- Ensure compliance with **company policies, SOPs, and KSA market regulations**.

- Partner with marketing, merchandising, and supply chain teams to **optimize product availability and store execution**.

- Monitor Customer KPIs (NPS, Google Reviews, Customer Complaints) and provide data-driven insights.

- Support new store openings, expansion plans, and local brand-building initiatives.

- Identify opportunities to improve operational efficiency, reduce costs, and enhance customer engagement.

**People**:

- Act as a bridge between the Operations Team and the Store Teams by taking key messages and disseminating in accordance to the cultural requirements.

- Own the metric of Attrition and Staff Retention - understand and resolve store level issues that people may face.

- Train staff in order to keep them abreast with the brand initiatives

- Guide the local operations team on the cultural nuances - and ways of operations

- Lead, coach, and develop store managers and frontline teams to deliver a **seamless customer experience**.

**Partnerships**:

- Identify key opportunities like Institutions, Schools, Colleges - potential list of all partners

- Project manage end to end tie ups

- Ensure seamless execution in order to increase revenue and customer satisfaction.

**Requirements**:

- Must be a **Saudi National**

- 7-8 years of experience in **retail operations and / or brand management**, ideally within the **fashion, lifestyle, or consumer retail sector**.

- Strong understanding of the **KSA retail market and customer preferences**.

- Proven ability to lead multi-location operations and manage cross-functional teams.

- Excellent **leadership, communication, and stakeholder management skills**.

- Analytical mindset with strong business acumen and problem-solving abilities.

- Fluency in English & Arabic is required

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