Client Service Officer

1 week ago


Riyadh, Saudi Arabia Rentokil Boecker Full time

Handle data collection with high sensitivity of all methods: courtesy calls, call back follow up call, audit calls, and courtesy visits.
- Receive client complaints and call back data, communicate and follow up with concerned stakeholders to ensure client satisfaction.
- Record accidents at clients’ premises and identify root causes in order to avoid their reoccurrence.
- Assist Quality Manager in analyzing collected data and transforming it into useful information such as client preferences, non-renewal trends, competitors’ insights, and sharing with internal stakeholders to enhance the operational efficiency and service excellence.
- Follow up on non-renewed clients with the purpose of gaining them back and share the information that led them to leave with both technical and sales departments.
- Report and address nonconformities with concerned HODs and CSM from previous internal and external audits.
- Generate and handle the distribution of Quality Certificates to clients.
- Implement the client feedback system by requesting written feedback and testimonials through various media.
- Maintain data entries and data integrity on Rentokil-Boecker® systems.

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)



  • Riyadh, Saudi Arabia WTW Full time

    **Description**: **The Role** - Act as an intermediary between the clients-prospects and insurance carriers. - Listen and understand to the clients’ needs and find appropriate insurance solutions on the markets. - Assist in the negotiation and implementation of insurance policies all whilst giving support and providing advice to the clients-prospects in...


  • Riyadh, Saudi Arabia WTW Full time

    202505883 - Riyadh Province, Saudi Arabia - Bevorzugt **Description**: **The Role** - Act as an intermediary between the clients-prospects and insurance carriers. - Listen and understand to the clients’ needs and find appropriate insurance solutions on the markets. - Assist in the negotiation and implementation of insurance policies all whilst giving...


  • Riyadh, Ar Riyāḑ, Saudi Arabia State Street Full time

    Who we are looking forHigh calibre individual with proven track record in Client Service and Operations, in-depth industry knowledge and people management skills. Ideal candidate will have the ability to solution a multitude of different issues for operations team while providing a high level of customer service and creating efficiencies within the Client...


  • Riyadh, Ar Riyāḑ, Saudi Arabia State Street Full time

    Who we are looking forHigh calibre individual with proven track record in Client Service and Operations, in-depth industry knowledge and people management skills. Ideal candidate will have the ability to solution a multitude of different issues for operations team while providing a high level of customer service and creating efficiencies within the Client...


  • Riyadh, Saudi Arabia Valvinol Education Consultants Full time

    Valvinol Education Consultants is seeking a proactive and customer-focused Client Services Representative to serve as the primary point of contact for students and parents. You will play a key role in ensuring a high level of client satisfaction and will support the team with student onboarding and follow-up. **Key Responsibilities**: - Provide detailed...


  • Riyadh, Saudi Arabia Al Fares International Tents and construction metal llc Full time

    **Job Opportunity -**Client Service Representative **Location**: Riyadh, Saudi Arabia **Company**: Al Fares International Tents & Construction Metal LLC Al Fares International Tents & Construction Metal LLC is a leading company in the Gulf region, specializing in aluminum and steel structures, prefabricated buildings, and customized tent solutions across...

  • Compliance Officer

    15 hours ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Client of Ethra Hr Full time

    Job DescriptionOn behalf of our client, we are seeking a Compliance Officer who will support the implementation of controls, compliance checks, and processes  including advisory activities, compliance monitoring, and responses to compliance-related inquiries.The Compliance Officer will execute tasks in accordance with defined procedures to ensure regulatory...

  • AVP - Client Services

    14 hours ago


    Riyadh, Ar Riyāḑ, Saudi Arabia HSBC Full time

    About HSBC:HSBC Saudi Arabia provides investment banking services to the full spectrum of corporate and institutional clients in both the private and government sectors, including public companies; private companies and establishments; funds; government agencies; and family businesses and offices.Role Purpose(overall high level summary of the role)This role...


  • Riyadh, Saudi Arabia S&P Global, Inc. Full time

    Client Services Manager **The Role**:Client Services Manager **The Location**: Riyadh/Dammam, Saudi Arabia S&P Global is a place to learn and grow, surrounded by the best and brightest. A place to challenge yourself and advance your career. If you're a pioneer or a thinker, there's a role for you to play in our mission to help accelerate progress in the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Client of Ethra Hr Full time

    Identify and engage potential business partners in the fintech and financial sectors.Build partnerships with banks, fintechs, payment providers, and governmental stakeholdersDevelop and execute go-to-market strategies for new products or channelsLead end-to-end sales and onboarding process for new clientsCollaborate internally to align service offerings with...