Client Service Officer

2 weeks ago

Riyadh, Saudi Arabia Rentokil Boecker Full time

Handle data collection with high sensitivity of all methods: courtesy calls, call back follow up call, audit calls, and courtesy visits.
- Receive client complaints and call back data, communicate and follow up with concerned stakeholders to ensure client satisfaction.
- Record accidents at clients’ premises and identify root causes in order to avoid their reoccurrence.
- Assist Quality Manager in analyzing collected data and transforming it into useful information such as client preferences, non-renewal trends, competitors’ insights, and sharing with internal stakeholders to enhance the operational efficiency and service excellence.
- Follow up on non-renewed clients with the purpose of gaining them back and share the information that led them to leave with both technical and sales departments.
- Report and address nonconformities with concerned HODs and CSM from previous internal and external audits.
- Generate and handle the distribution of Quality Certificates to clients.
- Implement the client feedback system by requesting written feedback and testimonials through various media.
- Maintain data entries and data integrity on Rentokil-Boecker® systems.

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)

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