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Analyst, Business Support and Services

3 weeks ago

Hofuf, Saudi Arabia AL ITTEFAQ STEEL PRODUCTS CO. Full time

**Position Summary**: **Engage in the monitoring and delivery of services in effective operations of IT workstations, printers The role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Also Engage in the maintaining, monitoring and delivery of services in effective operations of IT workstations, printers and company approved software at specified locations** **Major Responsibilities**: - **Engage in IT support executive duties in complementary to or in absence of that position**: - **Engage in technical evaluation and analysis of issues and provision of timely resolutions provided by IT support executives and/or IT users**: - **Creation and Resolution of IT Tickets for all the Incidents & Service Requests of all users at assigned location by using Microsoft Service Manager**: - **Nexthink End User analytic administrator and taking backup for the monitoring systems.**: - **Monthly Reporting for monitoring tool backup and**: - **Monitoring & Troubleshooting of End User Systems as part of preventive measure by using advance monitoring tools i.e. Nexthink**: - **Follow-up/control the IT stocks on specified location in coordination with support engineers.**: - **Report to senior team and IT management on pending issues related to provision of IT services.**: - **Active Directory management of Computers/Users from Support Services perspective.**: - **Handling IT Stores in the absence of Store representative during Vacation.**: - **Employee Clearance & Transfer related activities for employees of ISPC and group.**: - **Sitting for extended periods of time if and when required by the business and as per directions of Senior IT Staff. **On Call IT Support for 2nd Industrial Area** **Other Responsibilities**: - **To understand and follow the organizational HS&E policies.**: - **To follow safety instructions related to their Job & Duties.**: - **To report damaged PPE, unsafe machines, or equipment to concerned staff.**: - **To keep the provided PPEs in good, workable conditions.**: - **To avoid any horseplay and abuse of safety devices, equipment, and welfare facilities.**: - **To report any incidents, near misses or hazardous conditions to the concerned responsible.**: - **To attend safety training planned for them.**: - **Having a right to say "NO" to any unsafe work.** **Supervision**: - **Jr. Analyst Business Support & Services** **Work Contacts**: - **IT Manager Business Support & Services, Senior Analyst Business Support & Services, system engineers, support team and frequently with end user** **Competencies**: - **Troubleshooting and Hardware skills**: - **Network/Systems problem Diagnostic. Cable making & testing Techniques**: - **Work with Support team and other employees and departments within the company**: - **Handling IT Material for the Designated Plants.**: - **Problem Analysis, Compliance to policy & procedures.** **Qualifications**: - **Bachelor’s degree in computer science/ information technology**: - **Minimum certification in either Technical Associate, solution associate, A+ or in network level.**: - **At least 3-year experience in providing IT support in large scale computing environment.**: - **Training in Windows Operating System or A+ Hardware is a plus.**: - **Certified as Microsoft Technical Associate level is preferred.** **Training Needs and Potential Career Path** - **Microsoft Technical Associate Level**: - **Microsoft solution Associate level**: - **CompTIA A+ level