Customer Quality Specialist

MUST BE SAUDI NATIONAL

PLEASE ONLY SAUDIS APPLY

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The position of Customer Quality Specialist is a client-facing role. This person must have the ability to engage clients in a positive and professional way through the client support process. They must be willing to work in a team environment and have strong communication skills with clients and fellow employees. The job responsibilities include managing and leading customers. The duties of this job will include maintaining the company service standards as well as all the related quality standers to provide a consistently superior client experience.

**ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE**:
1. Supervise and handle quality initiatives and issues with the applicable customer base. Engage with customers in all matters related to product quality. Provide high-level "consulting" services to the customer base in all matters related to.

2. Facilitate expert-to-expert discussions between Company Directors and the Customer regarding quality topics.

3. Bring customers’ voices to the medical device system (projects, future development, issues, trends ) and handle customer-impacting issues; prioritizing quality and compliance-minded solutions that uphold the company and its standards.

4. Sorting the critical issues, and closure of priority, high risk, and escalated customer Complaints: define the issue and scope of the escalation, qualify the impact to the customer; notify management, develop, and communicate to provide regular updates (face-to-face, by phone, etc.) to Advance Medical and to the customer.

5. Review all customer complaints, investigations, and communications for validity and assures compliance with policies and procedures.

6. Identifies and coordinates the resolution of issues that may negatively impact customer satisfaction.

7. Provide daily support to the customers in filled of medical laboratory products such as (BCTs, Syringes, and Diagnostics medical lab products. Etc..).

8. Studying the newest scientific medical research, which in turn, raises the quality of the products and provides, directly or indirectly, customer satisfaction from a medical laboratory experience.

**OTHER RESPONSIBILITIES**:
1. Strong knowledge of Microsoft excels, word and PowerPoint.

2. May be expected to make presentations.

3. Available to be in the ground with customers.

**QUALIFICATIONS AND EXPERIENCE INCLUDES**:
**Education and Experience**:

- Bachelor’s degree in medical technology or clinical laboratory science.
- Previous experience in a health care setting for a minimum of three years.
- Possess in-depth knowledge of the associated medical laboratory instrument devices.
- Worked with hospital facilities for not less than three years.
- Not less than three years of experience with a variety of clinical laboratory tests in the areas of hematology, microbiology, immunology, clinical chemistry, and urinalysis, as assigned; conducts quantitative and qualitative chemical analyses of body fluids such as blood, urine, and spinal fluid; performs blood counts using a microscope.
- license of the Saudi Commission for Health Specialties (SCFHS).

**Skills and Abilities**:

- Strong problem-solving skills and the ability to work independently as well as within a team.
- Excellent communication skills, both verbal and written.
- Excellent organizational skills and ability to multi-task in fast-paced dynamic environment.
- Strong attention to detail and good interpersonal skills.
- Strong decision making and problem-solving skills.
- Ability to work in team environment to handle multiple aspects of integrating new clients into system and maintaining high level of expectation in care of existing client base.
- Core commitment to client satisfaction and the ability to problem solve, think flexibly, focus on desired results, and follow up to ensure client satisfaction.

**RELATIONSHIPS**:

- Work with individuals internal to the organization to ensure that efforts are focused on the client.
- Participate on company teams and committees as appropriate to ensure integration of activities.
- Work with individuals external to the organization.

**WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS**:

- Work in a standard office environment utilizing a computer, and normal office equipment (e.g., copier, fax, scanner, and calculator).
- Working as a representative (outside) with the customers.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with us without notice.

**Job Types**: Full-time, Contract