T24 Technical Support

1 week ago

Riyadh, Saudi Arabia TAWANTECH Full time

**Job Overview**:
**Responsibilities**:
**COB Monitoring & Execution**:

- Monitor and manage the daily Close of Business (COB) processing and ensure its completion within the agreed SLA.
- Investigate and resolve COB failures, errors, or delays and provide immediate support to ensure continuity of operations.
- Coordinate with functional users and infrastructure teams to resolve issues affecting COB.

**Technical Support & Maintenance**:

- Provide technical support for T24 modules, interfaces, and environments.
- Manage and troubleshoot batch jobs, scripts, and environment parameters.
- Ensure uptime and performance of all T24 environments (live, test, development).

**Issue Management & Root Cause Analysis**:

- Log, track, and resolve incidents related to COB and T24 system operations.
- Conduct root cause analysis of recurring COB-related issues and suggest permanent fixes.
- Document issue resolutions and create knowledge base materials for common incidents.

**Coordination & Communication**:

- Work closely with business users and core banking functional consultants to align support priorities.

**Performance & Automation**:

- Identify areas for COB process optimization and automation.
- Contribute to performance tuning of COB cycles and batch jobs.

**Requirements**:

- Bachelor’s degree in Computer Science, Information Technology, or related field.
- **3-7 years of experience** working in **Temenos T24 technical environments**, including COB support.
- Strong understanding of T24 architecture, including jBase/TAFJ, routines, and OFS processing.
- Hands-on experience in managing COB tasks and batch job configuration.
- Familiarity with key T24 modules such as AA, FT, ST, MM, and LC.
- Scripting experience (Unix/Linux shell scripts, jBase routines).
- Knowledge of database systems (Oracle or MSSQL preferred).
- Experience with monitoring tools and job schedulers (e.g., Control-M, Cron).
- Excellent problem-solving and analytical skills.
- Ability to work in shifts (COB is typically handled after working hours or overnight).
- Strong communication skills and ability to work under pressure.

**Preferred Qualifications**:

- Certification in Temenos T24 (TAFJ/COB/Technical streams).
- Experience with T24 upgrades or core banking transformation projects.
- Previous experience in banking IT support environments or managed services providers.

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