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Customer Development Manager

3 weeks ago

Jeddah, Saudi Arabia Colgate-Palmolive Full time

Relocation Assistance Offered Globally
148756 - Jeddah, Jeddah, Kingdom of Saudi Arabia

We are Colgate-Palmolive - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and Pet Nutrition.

At Colgate, we have a purpose Every day around the world, we transform the lives of hundreds of millions of people and pets through groundbreaking innovation, outstanding products and nutrition, and committed people.

Our strong culture of collaboration, diversity, sustainability and inclusion is grounded in our core values of Caring, Global Teamwork and Continuous Improvement. Employees are rewarded by rich career development and career experiences. We pride ourselves on our focus on delivering high ethical, the richness that our team with varied strengths brings outstanding standards and our dedication to developing our employees.

**KEY RESPONSIBILITIES -**
- Achieving Sales, Margin & Volume targets on his Accounts and ensure 5P Execution in Store
- Developing the partnership between CP and a group of accounts at the store and regional level by establishing relationships and negotiating with Store Operations/in-store personnel.
- Providing feedback on Competition Intelligence, In Store environment to ensure right tactics are employed and report to CDTL.
- Ensuring tailored plans / Promotions are developed with RM & Executed in Accounts.

**1) BUSINESS DEVELOPMENT & CUSTOMER RELATIONSHIP**
- Cascade Channel Strategy developed by CDTL in the selected Accounts on both qualitative (5P’s) & Quantitative (Sales per Account, per Store, per Category and per SKU)
- Building and managing relationships with key players (Junior Buyers & Store Manager) at the regional and/or store level.
- Conducting negotiations as vital (planograms, displays, promotion execution etc) at regional office and/or store level.
- Coordinating special events (store-level sell-in and communication, materials management in-store etc.) in co-operation with the RM Team and CDTL.
- Enhancing P&L Account, by analyzing, finding opportunities & action plan.
- Prepare Business Reviews (twice a year), with CDTL & GM to meet customers and share mutual growth opportunities.

**2) IN - STORE MANAGEMENT: (OF ACCOUNTS RESPONSIBLE)**
- Regularly visiting stores in order to identify areas of improvement
- Mentoring & giving direction to in-store staff (merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives. Identifying training needs and developing training plans with the CDTL.
- Working with the CDTL and RM to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf.
- Supervising & Analyzing the consistent and accurate collection of data to allow monitoring of 5P performance vs target
- Clearly communicating in-store objectives and supervising execution of 5P targets, product availability, assortment by store format, shelf pricing (regular and promoted) promotion implementation vs plan, share of shelf and planograms, POP placement vs plan.
- Resolving operational issues at regional offices or in-store

**REQUIRED QUALIFICATIONS -**
- A Bachelor's Degree or similar qualifications
- At least 3 years of experience in the Saudi Arabia Market
- Experience in developing Business of Selected Customers
- Good English & Arabic

**PREFERRED QUALIFICATIONS -**
- Experience in managing the Modern Trade Accounts / Hyper and Super markets
- Experience of working in a MNC company in the FMCG industry

**#LI-Hybrid**

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.