Field Service Operations Technician

The Role
**Main Duties**: - Perform on-site installation, maintenance, and repair of low-current electronic devices, with a focus on insulation systems. - Conduct thorough inspections, diagnose issues, and recommend appropriate solutions for electronic device insulation systems. - Carry out preventive maintenance and servicing on electronic devices to ensure optimal performance and reliability. - Troubleshoot and resolve complex technical problems related to electronic device insulation, utilizing advanced diagnostic tools and techniques. - Train and provide technical guidance to junior technicians and field service personnel on proper installation, maintenance, and troubleshooting procedures. - Collaborate with the engineering and production teams to identify and implement improvements to the design, installation, and maintenance of electronic device insulation systems. - Maintain detailed records of all service activities, including work orders, repair logs, and performance data. - Provide timely and accurate reporting on field service operations, including performance metrics, customer feedback, and recommendations for process improvements. - Ensure compliance with all relevant safety regulations, industry standards, and the company's safety policies and procedures. - Participate in the development and delivery of training programs for customers and end-users on the proper operation and maintenance of electronic devices. - Stay up-to-date with the latest industry trends, technological advancements, and best practices in electronic device insulation and field service operations. - Assist in the development and implementation of preventive maintenance programs to proactively address potential issues and minimize unplanned downtime. - Collaborate with cross-functional teams, such as sales and customer service, to address customer inquiries and provide technical support. - Contribute to the continuous improvement of field service operations by identifying and implementing process enhancements.
**Requirements**:
**Qualifications**: - Technical diploma or associate's degree in electrical engineering, electronics, or a related field. - Certification in electronic device insulation installation, maintenance, and repair, such as NETA (International Electrical Testing Association) certification, is preferred. - Valid driver's license and ability to travel to customer sites as required. - Proficiency in using diagnostic tools, test equipment, and specialized software for electronic device maintenance and repair. Experience: - Minimum 5 years of experience as a field service technician or in a similar role, with a focus on low-current electronic devices and insulation systems. - Demonstrated expertise in the installation, maintenance, and troubleshooting of electronic device insulation, including a deep understanding of insulation materials, methods, and standards. - Experience in providing technical training and guidance to junior technicians and field service personnel. - Familiarity with industry regulations, safety protocols, and best practices related to electronic device maintenance and repair. - Knowledge of project management principles and the ability to prioritize and coordinate multiple service tasks effectively. Soft Skills: - Excellent problem-solving and critical thinking skills to diagnose and resolve complex technical issues. - Strong communication and interpersonal skills to interact with customers, colleagues, and cross-functional teams. - Ability to work independently and as part of a team, demonstrating a collaborative and adaptable mindset. - Commitment to continuous learning and professional development to stay up-to-date with industry trends and technologies. - Attention to detail and a methodical approach to ensure accurate record-keeping and reporting. - Ability to work under pressure and adapt to changing priorities in a fast-paced environment. - Customer-centric mindset and a focus on delivering high-quality service and exceeding customer expectations. - Strong time management and organizational skills to prioritize tasks, meet deadlines, and maintain efficient field service operations. Technical Skills: - Thorough understanding of the principles, design, and operation of low-current electronic devices and their insulation systems. - Proficiency in the installation, maintenance, and repair of electronic device insulation, including the use of specialized tools and test equipment. - Expertise in troubleshooting and diagnosing technical issues related to electronic device insulation, utilizing advanced diagnostic techniques and software. - Knowledge of relevant industry standards, regulations, and best practices for electronic device insulation and field service operations. - Familiarity with project management software, customer relationship management (CRM) systems, and field service automation tools. - Ability to read and interpret technical manuals, schematics, and specifications related