Field Service Project Manager

Overview & Responsibilities

Under the direction of the Field Service Manager the Field Service Project Manager provides after sales service. Coordinates the administrative, contractual, technical and commercial aspects of field service projects, from inquiry to final billing and collection. Produces service income for Elliott Company.

Responsible for multidisciplinary projects that normally involves multiple Elliott products and departments as well as non-Elliott products. On major projects may directly supervise and provide project management at a customer's site for the installation, commissioning, overhaul, rerate/mods and troubleshooting of Elliott and other OEM equipment in line with the requirements of a Field Service Project Manager. As such incumbent should possess related engineering knowledge to be able to direct projects from inception (quote stage) to commissioning as well as ensuring project execution within budget.

**Responsibilities**:

- Principal activities are assigned on an individual project basis and involve activities from RFQ to Invoice including:

- Supporting service sales operations when selling major field projects
- Collecting data and understanding scope of work for the preparation of a quote
- Assisting Sales team for T&Cs
- Conducting a site survey as required for technical and commercial proposal.
- Providing technical proposal of projects for Sales team
- Planning of jobs, including scheduling of personnel, tools, subcontractors and goods
- Pricing of jobs
- Defining subcontracted services or goods, obtain pricing and initiate the purchase
- Briefing of all personnel (project managers, service engineers, technical representatives, subcontractors) prior to site work commencement to ensure technical and commercial understanding of the project
- Taking an active role in coordinating commercial, contractual and administrative issues during the project, including in process cost tracking and invoicing as applicable
- De-briefing after job completion, initiating action items and final invoicing
- Handles & Coordinates Commercial and Technical Issues of a Project (including warranty handling and log)

Additional activities include:

- Assisting in the evaluation of project requirements which then leads to cost evaluation.
- Identifying and promoting new project opportunities.
- Improving project management tools.

Internal contacts:

- All levels of management and assigned employees in the following departments: Field Service Operations, Repair Shop Operations, Service Parts Operations, Technical Service, Rerates and Modifications, Aftermarket Sales, Finance/Accounting, Legal/Contract Administration, HSE.

External contacts:

- Customers, Vendors, Sub-contractors, Sales Representatives/Agents.
- Internal and external ISO & HSE auditors.

Regional Section (in addition to above):

- Travel requirements expected to be 75% with EMA region, if not stated differently in the employment letter.

Person Specification and Education Requirements:

- Requires a Bachelor’s degree in Mechanical Engineering or a similar field, plus five to ten years of experience; or equivalent combination of education and experience with steam turbines, process compressors, steam turbine generators and auxiliary equipment, including knowledge of industry standards.
- Must possess thermodynamic aptitude, mechanical aptitude for rotating machinery as well as some system controls knowledge.
- Able to read and understand technical drawings, blueprints, layouts and schedules as well as to write up technical reports and work method statement.
- Familiar with not only all Elliott product lines but those of other manufacturers
- Capable of handling contractual, commercial and administrative aspects of field jobs related to turbo machinery industry in an International environment.
- Supervisory skills needed to direct and coordinate teams of 20 to 50 lead engineers/representatives and labor assigned to projects
- Organized, self-motivated and flexible with the ability to cope with a wide variety of tasks, environment, cultural diversity, health and safety systems and forms of contract.
- Good communication skills, both verbal and written. Profound knowledge of the English language.
- Able to interact and nurture strong working relations with internal and external contacts as well as manage conflict resolution.
- Computer skills - MS Software including MS Projects, Lotus Notes.
- Presentation skills.
- Selling skills with field oriented background.

The World Turns to Elliott:
Companies around the world choose Elliott Group to design, manufacture, and service their critical turbomachinery. For more than 100 years, Elliott has been synonymous with innovative engineering, highly reliable products, and unwavering commitment to customer satisfaction. Since 2000, Elliott Group has encompassed the global turbomachinery operations of its corporate parent,

Ebara Corporation,

headquartered in Tokyo, Japan.

Elliott's engine