Front Office Agent

4 hours ago

Riyadh, Saudi Arabia IHG Full time

**About us**
The only Resort in Riyadh City Characterized by the architectural grandeur, The InterContinental Durrat Al Riyadh Resort & Spa is cradled within the distinguished neighborhood of Banban, Riyadh. This unique property resides on 154,000 sqm of a lush green oasis enhanced by eco-friendly water features. Whether travelling for business or leisure, guests will enjoy from a wide array of culinary venues to an extensive range of recreational facilities including SPA, Indoor & Outdoor pools. Equipped with 162 remarkable abodes, including 121 extensive guestrooms, 31 luxurious suites and 10 stately private villas each with an outdoor swimming pool. Elegantly designed by beautifully weaving the opulence of the Arabian heritage, the resort offers guests a retreat that is a cut above the rest. Bring the warmth of Royals to your wedding day or host a successful meeting or a conference at any of our event venues; timeless and fit for any occasion. Add a touch of glamour and style to your experience as you choose between the Grand Durrat Hall, eight meeting rooms or stunning outdoor spaces, perfect for soirees, corporate meetings and exhibitions. Our dedicated team of professional and engaging event specialists will orchestrate every detail to perfection. To complete the experience, The InterContinental Durrat Al Riyadh Resort also presents gracious service and world-class dining. When you're a part of IHG, you’re more than your job title. And that’s what we love the individual talents, interests and dreams that make you who you are because we know that a team with different perspectives and skills can only make our business stronger.
**Your day to day**:

- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the IHG standards. - Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. - Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice. - Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float. - Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. - Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. - Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities. - Possess a working knowledge of the room reservation procedures. - Maintain the neatness of his/her working area.
**What we need from you**:

- Diploma or Bachelor degree. - Minimum one year of experience as Front Office Agent. - Ability to work and communicate to multinational environment. - English Language is required.
**What we offer**
Job Reference: EMEAA20671

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