Digital Adoption

**Contributing to the Strategy and Management of the Digital Enabling Function**:

- **Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation**
- Report solely to the “Digital Adoption & Support Region” / “Digital Adoption & Support Country Head”
- Push the digital transformation agenda and the implementation of the new digital support organization within the respective Office, PC and plant.
- Roll out specific digital EF policies, standards, methods, tools, manuals, and guidelines
- Participate in the deployment of ISO certifications requirement including the information security and business continuity management.

**Digital Adoption & Support unit objectives and budget**:

- Contribute to the annual budget for the digital adoption & support unit as well as contribute to the annual budget of the project company and the plant in the respective site.
- Manage and monitor the financial performance against the approved budget.

**Digital Adoption & Support unit Organization and Management**:

- Manage the digital adoption & support team within the site.
- Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.
- Prepare required technical reports on the performance of the digital adoption & support unit in the respective site.
- Contribute to the implementation of change initiatives, programs and projects
- Prepare RFPs, scope of work, and other documentation for digital projects in the respective site and participate in technical evaluation of hardware, network and software related products and services.

**Adoption**:

- **Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site**
- **Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site**
- **Deploy the architectures/platforms/apps in the respective site (operational and under construction) while complying with country legislation.**
- **Deploy, configure, **maintain and monitor the network and data center hardware e.g., switches, routers, firewall, and servers to ensure proper functioning and timely upgradation/ repair.**
- **Manage all networks related software licenses while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.**
- **Reporting operational status, perform backups and restores, etc., to ensure smooth operations of digital services in the site.**
- **Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.**
- Create and maintain local digital hardware and software inventory database for Adoption and support in the site
- Manage the backup, disaster recovery and regular testing of digital adoption and support systems in the site

**Support**:
- **Provide Corporate Offices, Project Companies & O&M operational first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions within the respective site.**:
- **Manage digital infrastructure and data center within the respective Office, PC and / or plant.**:
- Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions in ACWA Power and NOMAC corporate offices applicable within the respective site.**:
- **Provide all technical support during the installation, configuration and roll out phase.**:
- **Upgrade, install and configure computer hardware, software, systems, networks, printers, etc to meet the objectives of adoption and support unit.**:
- **Troubleshoot system and network problems, diagnosing and solving hardware or software faults, document problems and resolutions and assessing impact of issues**:
- **Maintain availability, performance, integrity and security of digital systems within the site.**:
- **Check Security logs from (Servers** firewalls, switches, routers, etc **), monitor network traffic, run virus scans and ensuring security patches are up to date to avoid security breaches.**:
- **Analyze incidents, resolve and/or escalate the issues received to ensure the proper resolution.**:
- **Provide the required **awareness and** trainings to the end user to ensure the proper use of digital systems and services.**:
**Interaction with the I&C**:

- Collaborating as needed with the I&C “Digital Champion” at the plant level.
- **Facilitate data availability for all critical IT/OT systems.**
- **Facilitate the control systems infrastructure support in coordination with digital operations and I&C.**

**Skills**:
7. COMPETENCIES:

- Hands-on experience in data centers and IT Networks
- Up-to-date knowledge of the latest IT and software trends
- Strong technical background in IT systems and support
- Excellent knowledge on cyber