Electrical Service Engineer

2 weeks ago

Qatif, Saudi Arabia NOV Inc. Full time

**JOB SUMMARY**

Investigate product problems at Customer sites and complete the corrective action necessary to achieve customer satisfaction

**Duties & Responsibilities**:

- Travel to Customer sites to inspect, install, commission, test calibrate, upgrade, repair, refurbish ARM/NOV Equipment /products
- Interface with relevant depts. to obtain a thorough understanding of NOV products and how they are safely operated, tested and calibrated.
- Perform field upgrades of software and Electrical hardware using correct and current software and hardware control protocols.
- Prepare Service Report and ARM/NOV document(s) /procedure(s) at the end of the job and summarize the job performed details to the customer.
- Train customers on the safe and proper operation of these products.
- Investigate reported Equipment /product Problems /NCRs and initiate corrective action
- Conduct field operational analysis and surveys creating reports recommending approvements and optimisation of existing and future equipment /products.
- Provide Information, reports, feedback, redline drawings to both customers and ARM / NOV appropriate departments so that correct records of all actions are understood and maintained.
- Complete and submit field service documentation in a timely manner
- Participate in NCR investigations
- Perform other work-related tasks as assigned
- Good relationship with Client, Supplier & ARM/NOV global team members Comply with all ARM/NOV company QA and HSE policies and procedures.

SKILLS & EXPERIENCE REQUIRED:

- Technical/ functional knowledge
- Knowledge of NOV supplied drilling equipment or industry equipment
- Good analytical skills with ability for problem solving
- Quality Focus
- Planning, including ability to plan and supervise workloads
- Communication - Excellent verbal and written communication skills
- Time management
- Customer Focus
- Technical Learning
- Patience
- Decision Making
- Working under pressure.

**Personal and Interpersonal skills:
- Handle the jobs as a lead Engineer
- Collaborating and working well together with others.

**Qualification, knowledge and experience**:
Bachelor's degree in a related field or relevant work experience

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