Service Centre Coordinator

We are glad you want to help us make a difference

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Who You Are

You are a self-motivated team player with the ability to easily mingle with cross-cultural environment, working in line with Alfa Laval drivers, Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is on your DNA. You build trust, by clear communication with no prestige.

We are now looking for passionate Service centre Coordinator who would be directly responsible for our workshop job execution with quality and pace. This position of Service Center Coordinator reports to Service Centre Team manager at Jubail.

If the above sounds like you, this position might be just what you are looking for

Roles and Responsibility
- Support and input quotes from service centre for complex / non-standard quotations
- Received/update/monitor the workflow package in ALSO as per the scope of work mentioned in IO & hand it over to Service centre team leader, Monitor Service Agreements closely with service sales
- Submitting the invoicing docs along with technical reports, PTC, delivery note on time.
- Plan sub-supplier jobs and monitor supply deviations impacting the work schedule.
- Planning and creation of daily & weekly work schedules.
- Establish regular utilization / forecast meeting with sales for upcoming jobs
- Daily management, alignment, and communication of service centre work schedule with workshop Team Manager, Team, and sales organization.
- Updating the IB, GSO, Resource advisor, SC job log, sending the Value-add hours to OH
- Ensure that jobs are executed according to importance in close cooperation with Team
Manager.
- Safeguard completeness and quality of work order documentation, incl service reports, KPI, preparing the TS, job summary.
- Updating the customers daily of the job status.
- Ensure timely bookings of hours against the jobs and job transfer when job is finalized.
- In some cases, responsible for key activities within warehouse, logistic and shipping for the Service Centre.
- Report the technical findings on the different inspection along the job and establish reports.
- Ensure safety first culture attitude
- Assist the PRO to fill the IVC forms, SES forms, other supporting documents for the invoice, as required by customer
- Able to go extra mile in fulfilling our customers’ requirements for on time execution of jobs & willing to work extended hours.
- Bachelor’s degree in mechanical Engineering /Industrial Engineering
- Agile and positive mindset when it comes to challenges
- Good level of safety awareness
- Able to prioritize the activities based on urgency
- Self-Starter and result oriented
- Good understanding of operational issues
- Team player
- Create an excellent customer experience
- Flair for maintaining relationships and working across different cultures
- Customer service oriented
- Able to quickly understand the core of a problem and focus on the most important aspects
- Challenges self and others to reach higher levels of performance, in ways that triggers personal growth
- Proactively seeks feedback to improve performance and own behaviour
- Dare to take initiatives and calculated risks to exceed expectations and achieve business results
- Computer literate. Skilled in MS Office
- Fluent in written and spoken English
- Preferred to be Saudi National

Why should you apply:

- An exciting opportunity for recent graduates to kick start their careers
- We offer you an interesting and challenging position to create value for our customers.

Exciting place to build your technical knowledge & career with our engineering innovation and our niche process equipment’s.
- We also offer you to grow within the organization by providing necessary trainings.