Account Management Intern

7 days ago

الرياض, Saudi Arabia Tabby Full time

**Description**:
As an Account Management Executive Intern at Tabby, you will play a crucial role in fostering strong relationships with our clients.

You will be responsible for ensuring client satisfaction, driving engagement, and maximizing the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.

**Key Responsibilities**:

- Act as the first point of contact for merchant partners, managing and resolving support tickets in a timely and professional manner.
- Monitor and track partner inquiries to ensure service-level agreements (SLAs) are met.
- Collaborate cross-functionally with internal teams such as operations, finance, and product to resolve complex partner issues.
- Provide proactive support to merchants by identifying common issues and suggesting process improvements or optimizations.
- Assist in onboarding new merchant partners by guiding them through setup processes and best practices.
- Analyze partner feedback and escalate recurring challenges to the account management and product teams.
- Maintain accurate records of partner communications and resolutions in our internal systems.
- Support the Account Management team in fostering long-term relationships with key merchant accounts.
- Participate in team meetings and contribute insights to improve the overall partner support experience.
- Continuously learn about Tabby's products, services, and fintech industry trends to better assist partners.

**Skills, Knowledge and Expertise**:

- Currently pursuing or recently completed a Bachelor’s degree in Business, Marketing, or a related field.
- Strong communication skills in both written and verbal formats, with the ability to manage professional correspondence.
- Excellent problem-solving skills and a proactive, solution-oriented mindset.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Customer-centric attitude with a passion for delivering a positive partner experience.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Basic understanding of the fintech ecosystem is a plus.
- Proficiency in using support ticketing systems (such as Zendesk, Freshdesk, etc.) is a bonus, but not required.
- Fluent in English & Arabic.
- Eagerness to learn, adapt, and take on new challenges.

**About Tabby**:
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

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