Last Mile Supervisor

11 hours ago

Jeddah, Saudi Arabia RAWA LOGISTICS Full time

The **Last Mile Supervisor** (FMCG, Logistics) will be responsible for managing and expanding relationships with major FMCG and last-mile clients. The role focuses on ensuring operational excellence, customer satisfaction, and business growth through effective coordination between logistics, warehousing, and delivery functions.

**Key Responsibilities**:

- Serve as the primary point of contact for key FMCG and last-mile clients.
- Develop and maintain strong, long-term relationships to ensure client satisfaction and retention.
- Understand client logistics needs and provide tailored warehousing and distribution solutions.
- Coordinate with warehouse, transportation, and delivery teams to ensure seamless execution of client requirements.
- Monitor service performance (on-time delivery, order accuracy, fulfillment rate) and resolve operational issues proactively.
- Track and report on account performance, KPIs, and service levels.
- Conduct periodic business reviews with clients to discuss performance, challenges, and improvement opportunities.
- Identify upselling and cross-selling opportunities within existing accounts.
- Support the development of proposals, quotations, and service agreements for new and existing clients.
- Collaborate with internal teams to enhance processes related to warehousing, last-mile delivery, and customer support.
- Recommend technology and system improvements to optimize client operations.
- Ensure adherence to company policies, client SLAs, and regulatory requirements.
- Maintain accurate records of contracts, billing, and client correspondence.

**Qualifications & Requirements**:

- Bachelor’s degree in **Logistics, Supply Chain Management, Business Administration**, or a related field.
- **3-6 years of experience** in **key account management within logistics, FMCG distribution, or last-mile operations**.
- Strong understanding of warehousing, distribution, and fulfillment processes.
- Excellent communication, negotiation, and client relationship management skills.
- Proficiency in **MS Office, WMS, and TMS platforms**.
- Analytical mindset with the ability to manage multiple accounts and meet tight deadlines.
- Fluent in Arabic.
- Must have a car & valid KSA driving license.

Pay: ﷼6,000.00 - ﷼9,000.00 per month

Application Question(s):

- What's your salary expectation?

**Experience**:

- Logistics / warehousing : 1 year (preferred)

**Language**:

- Arabic fluently (required)

**Location**:

- Jeddah (required)

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