Credit Manager

**About us** A 5-star hotel near Jeddah business district "A vibrant 5-star hotel in Jeddah for business, dining and relaxation. Upscale business and leisure amenities await at the Crowne Plaza® Jeddah hotel, a half-hour drive from King Abdulaziz International Airport. Step into the hotel and glimpse a reflection of the city’s Bedouin past as the lobby’s Arabesque wooden arches harmonies with the coolness of the glass façade and floor. We are next to the diplomatic and financial district's steel and glass towers, and nearby, the city’s sculpture-lined Corniche curves alongside the glimmering Red Sea - perfect for an evening stroll. If you’re organizing a conference, our Crowne Meetings Manager is at your service to ensure a successful experience. Nine light-filled meeting spaces can be customized to your requirements, and our Business Center is open all day. It’s easy to stay connected with complimentary Wi-Fi. For an informal gathering, you can assemble on the comfy sofas in Mashrabia Café, our inviting lobby lounge. From the freshest seafood, the Red Sea offers, to prime steaks grilled to perfection, there’s a dining option to suit your needs. Work up an appetite with some laps of the outdoor pool, burn some calories in the modern Fitness Center or simply gather your thoughts in the sauna. Explore the souks and winding streets of the Old City, just a 10-minute drive, and watch the sunset behind King Fahad’s Fountain." **Your day to day**: - Ensure adherence to the hotel’s credit policy - Reports directly to and communicates with the Director of Finance and Business Support on all matters pertaining to credit and collection of guest and city ledger accounts - Cooperates, coordinates and communicates with guests and other departments in matters concerning issuance of credit, follow up outstanding accounts and assisting with credit requirements - Liaises closely with the City Ledger Supervisor in reviewing and maintaining the Aged Trial Balance of Accounts Receivable - Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements - Reviews city ledger daily for correct postings of charges and take corrective action where necessary - Monitor and pursue collection of overdue accounts - Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts - Respond to and resolve account queries in conjunction with accounts receivable - Assists in control and collection of outstanding guest and city ledger accounts - Prepare management reports for month end analysis and provide documentation for credit meeting What we need from you - Review provision, write-offs and other adjustments immediately prior to month end - Conduct monthly credit meeting with relevant IHG team highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up - Assists in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable - Assists in providing safe keeping, including proper storage and access, for all contracts, leases and other financial records - Maintains professional and technical competence - Assists in implementing and maintaining acceptable accounting practices and procedures as required by IHG policies and procedures, generally accepted accounting practices and as affected by local conditions **What we need from you**: - What we need from you Maintain a well-groomed hair style and wear clean, shiny well-polished shoes and a neat uniform while on duty. - Help other employees in department, replacing them temporarily when necessary. - Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: - Assists in planning for future staffing needs - Assists in recruiting in line with company guidelines - Prepares and administers detailed induction program for new staff - Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation - Ensures training needs analysis of credit staff is carried out and training programmes are designed and implemented to meet needs - Provides input for probation and formal performance appraisal discussions in line with company guidelines - Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance - Regularly communicates with staff and maintains good relations Job Reference: EMEAA37618