Service Experience

1 week ago

الرياض, Saudi Arabia Unox Spa Full time

**Unox S.p.A.**, a market leader in high-end oven production and recognized as a _Great Place to Work®_ in Italy for the seventh consecutive year, is looking for a **Service Experience Specialist** to join our **Unox Service Team**. In this role, you will provide essential support to both customers and internal teams, ensuring optimal use of Unox products and services.

**Main Activities**:

- Provide top-tier technical support to customers, ensuring they can use products optimally and resolving any issues promptly.
- Collaborate with internal teams to identify malfunctions and contribute to the continuous improvement of future product versions.
- Design and deliver training courses on product usage and technical support, equipping both customers and colleagues with the necessary skills for efficient use.
- Monitor and report common causes of failures, aiming to optimize processes and improve product quality.
- Act as a key liaison between technical support, design teams, and customers, ensuring smooth communication and swift resolution of issues.

**Requirements**:

- Bachelor’s degree in Engineering or a related field;
- Excellent proficiency in English;
- Knowledge of a second language is a plus;
- Strong communication and problem-solving skills;
- Willingness to travel for customer support and internal training purposes.

**Why Unox?**

**Continuous Innovation**: Unox is at the forefront of technology and innovation, offering its employees the opportunity to work on pioneering and challenging projects.

**Work Environment**: We have been certified by the Great Place To Work Institute as one of the top 100 companies in Europe. Our young and positive work environment fosters collaboration and values the ideas of all our employees. We regularly organize company events for networking and team building with colleagues.

**Professional Growth**: Unox invests in the development of its employees through continuous training programs, individual coaching, and career opportunities, ensuring constant personal and professional growth.

**Work-Life Balance**: We offer a Wellbeing program rich in benefits and flexible policies that promote work-life balance and the well-being of our employees.

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