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Ksa -teaching Assistant

2 weeks ago

Riyadh, Saudi Arabia British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.

**We connect. We inspire.**

**Job Tittle: Teaching Operations Assistant - Hourly Paid**

**Openings: 17 ( Riyadh 8, Khobar 5, Jeddah 4)**

**Location: Saudi Arabia ( Riyadh/Jeddah/Dammam)**

**Pay Band: Part-time hourly paid**

**Contract type: One year freelance hourly-paid contract**

**Role Purpose**

To deliver high quality and efficient customer services to internal and external teaching centre customers, meeting customers’ needs and enabling the British Council to achieve its objectives. To support the Teaching Centre in the delivery of quality courses (especially Young Learners), in particular by assisting teachers to monitor young learners. To help the Operations team with administrative task that ensures day-to-day running of the teaching centre.

**Context and environment**

The British Council Teaching Centres in Saudi Arabia provide English language training in Riyadh, Jeddah and Al Khobar to thousands of young Saudi men and women each year in our own premises and off-site at companies and in partner training institutes. All centres have public English courses in their teaching centres and deliver off-site training to corporate clients, which vary from government ministries to private companies. Around 1,000 young learners and adult students attend courses each term, studying General English and IELTS Preparation. There’s a growing off-site corporate programme. The centre is usually open six days a week but sometimes external teacher training sessions are held on Fridays. The busy centres run classes from 9 AM through to 10:45 PM daily. The majority of young learner classes are on Saturdays.

**Main opportunities/challenges for this role**
- To support and assist the Teaching Centre’s operations and customer service, in the day-to
- day delivery of quality courses.
- To deal with sometimes difficult YL behaviour, and to communicate professionally, appropriately and effectively with YL parents.
- To deal with customers, students and colleagues from a wealth of diverse backgrounds.As the teaching centers operate to customer demand, evening work will be expected

**Main Accountabilities**

**Young Learner Support**
- Acting as a Young Learner Teaching Assistant to support teachers delivering classes to children. This will include monitoring and encouraging good learner behaviour in and outside of the classroom, ensuring Safeguarding and Health and Safety standards are met, supporting teachers in and out of the classroom as needed with Early Years, Early Primary, Primary, Early Secondary and Secondary students, acting as a translator for lower levels, etc.
- Assisting teachers in young learner lessons, for example supervising young learners who need to leave the classroom (e.g. to go to the toilet or if they are feeling unwell), as directed by the teacher, assisting in maintaining good classroom and behaviour management and supporting young learners in participating in learning activities.
- Liaising with YL coordinator, teaching centre operations team/Customer Services Manager in relation to absent young learners and, if necessary, adult students.

**Customer Services**
- Meeting and greeting, and otherwise coordinating students on the first day of courses each term.
- Coordinating the customer flow during registration periods by assisting and ushering students through the customer journey.
- Assisting in answering first level enquiries, face-to-face or on the phones, relating to British Council activities in country to the satisfaction of customers and according to Customer Service Standards.Dealing with second level (specific) enquiries or referring them to the appropriate person within the office who can deal with them.

**Administration**
- Working with Operations team and Customer Services to ensure waiting lists are fully monitored and updated according to the agreed standards.
- Working with the Teaching Centre and Operations team and Customer Services to contact and inform customers about new classes and courses and about any changes to class schedules.
- Ensuring that BC tests, registration forms, class fills, class lists, registers, timetables, and any other documents are handled to agreed information management standards.
- Participating in the delivery of the Teaching agreed marketing and promotion strategy by assisting in the distribution, collection and collation of surveys, feedback forms, etc.
- Prepare and print YL and adult student reports
- Add YL students and Modules to LMS. Support and address issues with parents and students regrading LMS and share the LMS guidance video with parents. Help the parents to log in to LMS and guide