Waiter/ Waitress

**Job Location**:
NEOM

Major responsibilities of a Waiter/ Waitress are:
To prepare dining hall or event facility including all necessary mise en place for service, serve customers in a professional, efficient, and courteous manner.

To clean agreed designated areas, in accordance with standards and procedures, perform opening and closing duties, and maintain hygiene requirements.

To respond promptly to customer inquiries, be attentive to needs and ensure to assist when required.

**Key Accountabilities & Activities**:

- Maintains up to date accurate checklists, reports, manuals, etc. as required for daily operation.
- Ensures all buffet utensils, cutlery, plates and tableware, OSE and all necessary items are clean and polished prior to service and maintained during service.
- Sets tables ensuring that all items used are clean, in good working condition and set as per the outlined standard.
- Ensures that the dining hall and events facility is kept clean, in good condition and is ready to welcome customers.
- Ensures all side stations and buffet stations are adequately stocked with replacements (condiments, mise en place, etc.)
- Ensures all the table Mise en place on tables is set up for all event such as note pads, pencils, flip charts, are available.
- During certain events, takes orders from customers and ensures these are given to the appropriate person to execute.
- Ensures to check all live station signage is accurate and matches the food items.
- Serves food and beverages in a professional, courteous and customer friendly manner.
- Works with the bus boy/ bussers to ensure tables are cleared, cleaned, and sanitized and ready for next customers, or for the next course.
- Ensures during plated or buffet events that clearance of tables is maintained during the meal.
- Refrains from using mobile devices and concentrates during operation.
- If there are any challenges or conflicts with another team member to immediately notify the supervisor and act professionally.
- If a misconduct is observed by another team member, act immediately and notify the supervisor.
- Reports any suspicious activities to management right away.
- Reports any lost and found items and follows the correct policy.
- Practices and maintains staff grooming and hygiene practices during and prior to operation.
- Prepares the dining hall, side stations, and all supplies for the next meal period.
- Carries out all duties as outlined by waiter or supervisor.
- Reports any defects of equipment’s to the supervisor.
- Understands the sequence of events and related details.
- Conducts opening and closing checklist (could be digitally)
- Making sure the storage facilities are well cleaned and maintained.
- Be flexible to support others in the team when required and help within other operational areas.
- Works as a team player and supports other staff.
- Executes additional responsibilities with interest and delivers in a timely manner.

**Knowledge, Skills, and Experience**:

- Have strong menu and product knowledge including main ingredients, allergens and nutritional values, and basic origin of food.
- Ensures that buffet tags for each dish are adequate and shows understanding of information displayed. - Shows good discipline and approach.
- Practices strong customer service interacts with customer and responds to any question, inquiries, and offer assistance.
- Follows SOP sequence of service as set by the company.
- Shows good discipline and a positive attitude.
- Ensures that In-house Standard and Operational protocols related to Food Safety, Health and Safety, and F& B policies, and other company-related policies are being followed and adhered to Complies with Company’s Confidentiality Policy
- Follows hygiene standards set as per Company policy.
- Must be able to work independently.
- Ability to work under pressure and within strict deadlines.
- A good knowledge of handling customer complaints.
- Self-confidence to manage tasks and responsibilities.
- Speaks, understands, reads, and writes in English.
- Customer focused and showcased positive attitude.
- Incredibly adoptable for changes.
- Positive mindset to learn and develop.
- Must be able to work indoors and outdoors.

**Qualifications**:

- Speak, understand, read, and write in English.
- Relevant and updated qualification and certification in basic Food Safety
- Possess a minimum of 2 years of relevant experience in field of catering or similar environment.
- Any professional development or personal development courses would be an added advantage.

**Experience**:

- in field of catering or similar environment: 2 years (required)