Massage Therapist

**About us**
As the world’s largest family of luxury Hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
**Your day to day**:

- Ensure Guest satisfaction - Develop and propose client treatment plan. - Instruct clients about techniques for postural improvement and stretching, strengthening, relaxation and rehabilitative exercises. - Record prognosis, treatment, response and progress records. - Being attentive to Guests. - Accurately and promptly fulfilling guests’ requests - Anticipate guests’ needs. - Maintain a high level of knowledge which affects the Guest Experience - Demonstrating a ‘service’ attitude at all times. - Taking appropriate action to resolve guest complaints.
**What we need from you**:

- Provides a massage service to hotel guests and members alike, within the IHG service standards for guest courtesy and satisfaction. - Responsible for inventories and stock tracking related to all items used during massage therapy. - Maintains massage room and equipment to proper standards. - Complies with Hotel’s Health, Safety & Hygiene policy. - Perform related duties and special projects as assigned. - Conducts a number of daily inspections to ensure cleanliness of areas under management, reporting defects and cleanliness issues to appropriate personnel. - Ensure cleanliness includes management of Spa Area. - Maintain Health and Safety aspects of Spa. - Keep up to date with new treatments. - Clean up at end of each shift and after servicing each client. - Recognize opportunities to sell, add on sell and up sell. - Report repairs and maintenance problems to supervisor. - Prepares and maintains appropriate activity reports. - Participate in activities concerning protection of environment.
**What we offer**
We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Job Reference: EMEAA28636