Platform Delivery Manager

**We are currently looking for**:
**Platform Delivery Manager - Associate Manager**

**Job location**: onsite in Riyadh**

**Role Overview**

Responsible for the **end-to-end platform delivery** within a single strategic account, ensuring operational excellence, technical leadership, and customer satisfaction. This role requires strong expertise in **Linux (optional AIX), Windows Server, enterprise storage, virtualization (VMware)**, and **cloud platforms**, with additional value placed on experience with **OpenShift**

**Key Responsibilities**
- ** Platform Ownership & Delivery**
- Act as the **primary point of contact** for platform services within the account, ensuring consistent delivery and alignment with customer expectations.
- Lead coordination across infrastructure towers including **compute, storage, virtualization, and cloud services** to ensure seamless operations.
- Drive integration and optimization of platform-related processes across delivery teams and customer stakeholders.
- ** Technical Leadership**
- Oversee platform operations with a focus on **Linux systems administration**, **Windows Server**, **storage infrastructure** (EMC, etc.), **virtualization technologies** (VMware), and **cloud environments** (e.g., Azure, GCP).
- Ensure services are delivered in accordance with **Service Level Objectives (SLOs)** and **Service Level Agreements (SLAs)**, following ITIL/ITSM standards.
- Support and lead platform-related **change management** and transformation projects, including migrations, upgrades, and cloud adoption.
- ** Resource & Capacity Planning**
- Collaborate with delivery leads to identify and allocate technical resources for platform operations and initiatives.
- Conduct capacity planning to optimize resource utilization and reduce operational overhead.
- ** Process Optimization**
- Continuously assess and improve platform delivery processes to enhance scalability, reliability, and customer satisfaction.
- Support planning and execution of **work migration** and platform consolidation efforts within the account.
- ** Stakeholder Engagement**
- Participate in operational and steering committee meetings with account stakeholders.
- Maintain strong communication with Account Delivery Managers (ADM), Client Managers, and Service Executives to align platform strategy with business goals.

**Qualifications**
- ** Education & Experience**
- Bachelor’s degree in Computer Science, Information Technology, or related field (advanced degree is a plus).
- 8+ years of experience in IT infrastructure or platform management, with at least 2 years in a leadership role.
- 3+ years in outsourcing or managed services environments, preferably within a single-account delivery model.
- ** Technical Skills**
- Strong hands-on experience with **Linux systems** (e.g., Red Hat); AIX knowledge is a plus.
- Experience with **Windows Server** administration and integration.
- Solid understanding of **enterprise storage technologies** (EMC, etc.).
- Proficiency in **virtualization platforms**, especially **VMware**.
- Experience with **cloud platforms** (e.g., Azure, GCP) including IaaS and platform services.
- Familiarity with infrastructure operations, service desk processes, and ITIL frameworks.
- ** Experience with OpenShift** is a plus.
- ** Soft Skills**
- Excellent communication, negotiation, and stakeholder management skills.
- Strong customer and service orientation.
- Fluent in English (oral and written).

**Certifications (preferred)**
- Red Hat Certified Engineer (RHCE) or equivalent
- VMware Certified Professional (VCP)
- Microsoft Certified: Azure Administrator Associate or Google Cloud Certified: Associate Cloud Engineer
- ITIL Foundation or higher
- CompTIA Server+, Cloud+, or similar

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.