Customer Relation

1 week ago


Riyadh, Saudi Arabia IKEA Full time

**Company description**
Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.

**Job description**

**Responsibilities**:

- You are responsible to Supervise and coordinate activities of co-workers engaged in customer service jobs.
- You are responsible train, develop and evaluate the performance of co-workers in your area of responsibilities

Main Tasks:

- Check Daily attendance of co-workers, arrange and schedule jobs among co-workers
- You conduct routine briefing and assign tasks to individuals
- You ensure that all staff works according the pre-set and agreed procedures and routines.
- Conduct daily inspections on articles not delivered to the customers and ensure its returned to the stock
- You check customer issue registration procedure, pending issues and start following up.
- You register any new case(s) throughout the shift in the system
- Check wrong sale, cashier mistakes, over sale / price, and damage reports and sign them of.
- Displays IKEA standards and value system in behavior and appearance
- You maintain the customer suggestion box and appreciation box and raise those document to HR in monthly basis.
- Communicate with other departments and managers to resolve problems and expedite solutions
- Demonstrate a good understanding of policies, routines and procedures within your area of responsibility
- Interpret and communicate work procedures and IKEA policies to co-workers
- Help co-workers in resolving problems and completing assign tasks
- Follow up the delivery schedule with the D&A department and maintain a log book to ensure that purchased articles are delivered to customers in a timely and safe manner
- Resolves complaints and answers questions of customers regarding services and procedures.
- Check work of subordinates such as reports and records for accuracy and content and correct errors.
- Utilize the IKEA Concept Description, documentation and manuals together with the relevant tools to develop the business, your department and yourself
- Remain flexible and proactively look for opportunities to help in other areas in your function and where appropriate the larger store environment
- Prepare, maintain and submit reports and records, such as damage reports, quality reports, sales mistake reports, troubleshoot etc
- Analyze the report with action plan need it for improvement.
- Report Key performance indicator (KPI) for your section in monthly basis.
- Make recommendations to management concerning staff and improvement of procedures

**Qualification**
- Proven track record of 3 years (1-2 years in a leadership role) in fast paced, customer focused and multichannel retail environment while taking responsibility for a large team. Home Furnishing experience is a plus.
- Good understanding of IKEA culture and values.
- Having the ability to priorities and organize work and the work of others in order to make the most efficient use of the time available.
- Have managed a large team who operates in a multi-disciplinary form.
- Having the ability to adjust the style of communication to get the message across to the customers with a strong ability to communicate confidently and clearly in the local language and English.
- Avid customer centric mindset and behavior and continuous strive to deliver customer service excellence.
- Problem-solving and conflict-management.
- Being self-reliant and motivated with a proven ability to work as part of a team as well as independently

**More Information**
This position is in Riyadh Store Eastern Ring Road



  • Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Career Opportunity in Customer RelationsWe are seeking a dedicated individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling incoming calls, providing accurate information, and resolving customer issues in a timely and professional manner.This entry-level position offers the perfect opportunity for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Senior Customer Experience ProfessionalWe are looking for a seasoned professional to take on a leadership role in customer experience management.Key Responsibilities:Foster strong relationships with customers to understand their needs and expectations.Develop and implement strategies to improve customer satisfaction and loyalty.Work closely with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Sales Role RequirementsStrong analytical skills to analyze market trends and identify sales opportunities.Excellent communication and interpersonal skills to build relationships with clients and colleagues.Able to work in a fast-paced environment and meet sales targets.Familiarity with interior design products and services.You will be part of a dynamic team...


  • Riyadh, Saudi Arabia Mozn Full time

    A rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of...

  • Customer Relations

    3 days ago


    Riyadh, Saudi Arabia مطاعم اكليل لبنان لتقديم الوجبات Full time

    **Responsibilities** - Improve customer experience. - Building the right customer data base. - Utilize customer data tools for analysis. - Achieving target in satisfied and returning customer - Manage a team - Coordinating with operation team to assure positive feedback - Conduct and coordinate marketing activities to generate leads - Coordinate with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    The role of Sr. Customer Service Specialist involves working with senior leaders to resolve complex customer issues and drive process improvements. Key responsibilities include investigating customer complaints, identifying root causes, and restoring customer trust in devices.Key SkillsStrong analytical skills to investigate customer complaints and identify...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ASUS Full time

    Digital and Customer Relation Management SpecialistWe are looking for a data-driven and creative CRM & Digital Specialist to lead the development and execution of customer relationship strategies while supporting broader digital marketing initiatives. This role bridges CRM systems, digital campaigns, and marketing automation to deliver seamless and...


  • Riyadh, Saudi Arabia Helpline Group Full time

    **Key Responsibilities**: - Act as a key point of contact, coordinating with consultants, clients, and the operations team. - Generate new business from both new and existing clients. - Track and follow up on all jobs to ensure timely completion within deadlines. - Prepare and maintain daily job reports for management review. - Work closely with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    The ideal candidate will have at least 2 years of experience in a 5-star luxury hotel environment, with demonstrated proficiency in multiple Front Office roles.QualificationsAbility to work effectively under pressure in a fast-paced environment.Strong computer skills, including Microsoft Word, Excel, and Outlook.Excellent verbal and written communication...

  • Guest Relations

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags مدينة القدية Full time

    As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Guest Relations department at Six Flags Qiddiya City.If you have experience in providing exceptional customer service and are interested in joining our team, please submit your CV along with a cover letter specifying your areas of expertise and the type of...