Desktop Support Engineer

1 week ago

Jeddah, Saudi Arabia Comprehensive Business Services CBS Full time

**Desktop Support Engineer at Comprehensive Business Services (CBS)**:
Comprehensive Business Services (CBS) is seeking a talented Desktop Support Engineer to join our dynamic IT department. As a Desktop Support Engineer, you will play a crucial role in providing technical assistance and support to our employees, ensuring smooth and efficient operations.

**Responsibilities**:

- Provide technical support to end-users, troubleshooting hardware and software issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Collaborate with the IT team to resolve complex technical problems
- Assist in the implementation of new technologies and software upgrades
- Monitor and maintain computer systems and networks
- Respond to user inquiries and provide timely resolution
- Create and update technical documentation and knowledge base articles

**Requirements**:

- Proven experience as a Desktop Support Engineer or similar role
- Strong knowledge of Windows and Mac operating systems
- Proficient in troubleshooting hardware and software issues
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Attention to detail and problem-solving skills
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

If you are a proactive problem solver with a passion for technology and a desire to provide exceptional support, we want to hear from you. Join our team at Comprehensive Business Services and contribute to our mission of delivering outstanding IT services to our employees.

**Job Requirements: Desktop Support Engineer**:

- Minimum of 2 years of experience in desktop support or a related field
- Strong knowledge of Windows operating systems (Windows 10, Windows 7)
- Proficiency in troubleshooting hardware and software issues
- Experience with Active Directory and user account management
- Familiarity with network protocols and basic network troubleshooting
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and analytical skills
- Flexibility to work outside regular business hours when required

Should you have any questions or need further clarification, please do not hesitate to reach out to our HR department.

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