Coach for Saudi Culture and Dialect in Customer Service

3 days ago


الرياض, Saudi Arabia Tabby Full time

**Description**:
We're looking for someone who can improve Tabby's customer service by developing and delivering content that enhances communication between the Egyptian CX team and Saudi customers. Coaching should be able to bridge dialect differences while ensuring an understanding of Saudi cultural sensitivities.

**Key Responsibilities**:
**1. Content Development and Training Delivery;**
- Conduct face to face/virtual training sessions for agents,specifically designed to tackle both culture and dialect related misunderstandings that may arise between Tabby’s Saudi customers and Egyptian CX agents.
- The sessions should include practice on real-time scenarios that our agents face from time to time, to ensure that they navigate these scenarios with confidence and empathy
- Build feedback mechanisms with their Quality Analysts to measure improvement -whether the skills are being applied by the Agents in real life interactions

**2. Leadership Coaching**:

- Coach team leaders, trainers and QAs so that they act as multipliers, responsible for coaching their team members and training the new ones.
- Assess the effectiveness of training programs through evaluations, feedback, and performance metrics.

**Skills, Knowledge & Expertise**:

- **Education**:Bachelor's degree in a relevant field such as education, linguistics, communication, or psychology. A master's degree is a plus.
- **Experience**:_A MUST - Proven experience in content development and delivering soft skills training programs, preferably in a Financial Organisation._
- **Communication skills**: Excellent verbal and written communication skills to effectively convey information and engage learners.
- **Interpersonal skills**:Ability to build rapport, establish credibility, and effectively interact with employees at all levels of the organization.

**About Tabby**:
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.


  • Head Coach

    2 weeks ago


    الرياض, Saudi Arabia Saudi Olympic Training Centre (SOTC) Full time

    **Our Vision** Become the home of Saudi high-performance athletes and the regions leading provider of sustainable sport high-performance programs and services. **Our Mission** Establish a sustainable high-performance environment that increases the number of Saudi athletes competing on the world-stage. - Position Title: Head Coach (Weightlifting) -Reports...

  • Senior Manager

    22 hours ago


    الرياض, Saudi Arabia Golf Saudi Full time

    **Responsibilities**: - Provide mentorship support to other coaches that are less experienced in the Team Saudi - NexGen Program on items related to planning, administration, and operational logistics. - Overseeing all aspects of the NexGen National Junior Programme, including athlete assessment, coaching methodologies, and performance tracking. - Leading a...

  • Assistant Coach

    2 weeks ago


    الرياض, Saudi Arabia Saudi Olympic Training Centre (SOTC) Full time

    **Our Vision** Become the home of Saudi high-performance athletes and the regions leading provider of sustainable sport high-performance programs and services. **Our Mission** Establish a sustainable high-performance environment that increases the number of Saudi athletes competing on the world-stage. **1 ROLE DETAILS** - Position Title: Assistant Coach...


  • الرياض, Saudi Arabia Joaneen Full time

    **Overview** We are seeking a Saudi Arabic speaker (ie who speaks and writes the Saudi-slang version of Arabic) for a new Chef marketplace opening in Saudi Arabia. We are currently onboarding new freelance chefs to the platform, and we are looking for a Customer Services representative who can engage with them, answer all their questions about the platform...

  • Customer Sales

    1 week ago


    الرياض, Saudi Arabia The Emirates Group Full time

    Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives. Job Outline: - Lead the day to day operations of the team and ensure that all customers are provided with excellent customer service. Ensure...

  • Basketball Coach

    1 week ago


    الرياض, Saudi Arabia Infinite Sports LLC Full time

    **COMPANY OVERVIEW** Infinite Sports and Absolute Sports is home to top UAE home-grown sports academies including IJF Academy,It’s Just Cricket, Absolute Gymnastics & Absolute Swimming. Infinite Active provides affordable before and after-school care for working parents. Active is currently within 2 schools and catering for 90 children a day with the view...


  • الرياض, Saudi Arabia CEQUENS Full time

    Reporting to the Customer Success Manager, the Customer Support Lead provides guidance to a team of customer support professionals. The role focuses on maintaining high-quality customer service and ensuring effective issue resolution within established guidelines. **Strategic Responsibilities**: - Assist the Customer Success Manager in implementing...


  • الرياض, Saudi Arabia lalamove Full time

    At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s...


  • الرياض, Saudi Arabia Your Sport Solutions Full time

    **Location: Riyadh, Saudi Arabia** **The Company**: An exciting opportunity awaits you at Elite Sports Academy, one of the leading sports services companies in the UAE. We are passionate about delivering top-quality services, including sports coaching and development, complete ECA programs for schools, sports holiday camps, facility management, and...

  • Director of People

    7 days ago


    الرياض, Saudi Arabia Talent Pal Full time

    Luciyda is a leading B2B SaaS business in Riyadh, Saudi Arabia, specializing in customer experience management (CXM). As the #1 CXM platform for businesses in the Arab World, Luciyda empowers its clients to deliver transformative customer experiences using cutting-edge AI technology. With a commitment to innovation and excellence, Luciyda is dedicated to...