Front Office Supervisor

3 days ago

Riyadh, Saudi Arabia Holiday Inn Riyadh - Izdihar Full time

Front Office Supervisors lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages, and special requests. Supervisors ensure that guests experience a great stay. This position requires diplomatic skills and the ability to deal with people from different cultures and backgrounds.

**Responsibilities**:

- Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
- Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
- Collect the guest’s payment using either credit/debit cards, cash, or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
- Settle the facility register at the end of each shift or day by counting the drawer, printing receipts, and running financial activity reports.
- Ensure that extra services ordered by the guests, such as entertainment, and food, are properly accounted for and charged on the final bill.
- Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
- Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies, and other various duties.

**Job Skills & Qualifications**

**Required**:

- Bachelor’s degree in a field related to business or tourism or equivalent credential.
- Two or more years of experience working in a hotel.
- Strong attention to detail and ability to meet deadlines.
- Commitment to delivering excellent guest service.
- Supervisory experience or strong leadership qualities.

**About Holiday Inn Riyadh - Izdihar**:
At IHG® Hotels & Resorts, our family of brands offers you a world of choices. From everyday essential travel to luxury escapes and budget-wise staycations, find an ever-growing collection of welcoming experiences. As an IHG® One Rewards member, experience exclusive benefits and earn points at 6,000+ destinations worldwide to redeem for Reward Nights and more.

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