Customer Experience Consultant
7 days ago
Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.
With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.
Creative tech for Better Change.
**Roles and Responsibilities**:
- Collaborate seamlessly with diverse teams to elevate and refine overall customer experience services
- Design and execute customer satisfaction surveys, extracting valuable insights for continuous enhancement
- Formulate and implement innovative strategies to optimize client interactions and promptly address concerns
- Deliver comprehensive training programs to empower staff with top-notch customer service skills aligned with company standards
- Monitor and analyze customer service metrics, offering strategic recommendations for continual improvement
- Serve as a bridge between customers and internal teams, ensuring seamless communication and understanding
- Keep abreast of industry trends and customer preferences, providing proactive suggestions for service enhancement
- Cultivate a customer-centric ethos within the organization to drive excellence in service delivery
- Address escalated customer concerns with finesse, working towards effective and satisfactory resolutions
- Maintain meticulous documentation of customer interactions and resolutions for continuous improvement.
- 2 - 5 years of experience
- Analytical and problem solving skills
- Customer Journeys Modeling
- Excellent Communication Skills
- Consulting background
- Bachelor's Degree in Media, Marketing, Business administration or any related field
-
Customer Experience Consultant
2 days ago
Riyadh, Saudi Arabia Devoteam Full timeDevoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible...
-
Customer Experience Consultant
49 minutes ago
Riyadh, Ar Riyāḑ, Saudi Arabia Dar Masarat | دار مسارات Full timeOverview:We seek a highly motivated and experienced Customer Experience Consultant to join our dynamic team immediately. As a Customer Experience Consultant, you will play a critical role in working with clients to enhance their customer interactions, design effective customer journeys, and implement strategies that drive customer satisfaction and...
-
Digital Customer Experience Consultant
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia RMG | مجموعة ريناد المجد (لتقنية المعلومات) Full time 120,000 - 180,000 per yearRMG is Hiring a Digital Customer Experience Consultant.Experience:10–15 yearsRole Summary:Lead organization-wide digital CX strategies, improve digital channels, and elevate user experiences across platforms.Required Skills & Qualifications:Bachelor's or Master's degree in Business, Marketing, Digital Transformation, or related fieldExtensive experience in...
-
Director Customer Experience
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Salt Full time 100,000 - 200,000 per yearJob Title: Customer Experience (CX) DirectorLocation:Riyadh, Saudi ArabiaIndustry:Professional Services / Management ConsultingSeniority:DirectorRole OverviewMy client is seeking an experiencedCustomer Experience (CX) Directorto lead large-scale CX transformation programs for clients across Saudi Arabia. The ideal candidate bringsdeep knowledge of the Saudi...
-
Customer Experience
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Almanea Co. Full time 40,000 - 120,000 per yearCustomer Experience (CX) Manager – StoresWe are looking for aCustomer Experience (CX) Managerto lead and elevate the customer experience across our retail stores. This role focuses on improving the customer journey, ensuring service quality, developing store teams, and driving customer loyalty.Key Responsibilities:Improve and optimize the in-store customer...
-
Customer Experience
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia 2P Perfect Presentation Full time 90,000 - 120,000 per yearWe are seeking a dynamic and detail-oriented Customer Experience Supervisor to lead our Customer Experience team. This role is pivotal in ensuring an exceptional customer journey, from initial contact through post-sale support. The ideal candidate will possess strong leadership skills, a passion for customer service, and a commitment to continuous...
-
Customer Success Consultant
7 days ago
Riyadh, Saudi Arabia McGraw Hill LLC. Full timeOverview: **Customer Success Consultant - Saudi Nationals Only** When was the last time you experienced the impact of your work? Our Customer Success team thrive on building meaningful relationships with educators and learners. Due to continued growth across our Middle East operation, we are seeking a self-motivated and pro-active **Customer Success...
-
Customer Experience Supervisor
5 days ago
Riyadh, Saudi Arabia Marketing Home Group Full timeWe are looking for an enthusiastic and dedicated customer experience Supervisor to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customers’ experience across all channels. About the company: we are a company overseeing, owning, and managing a group...
-
Director - Customer Experience
2 days ago
Riyadh, Saudi Arabia Qiddiya Investment Company Full timeThe Director - Customer Experience at Qiddiya Investment Company will play a pivotal role in shaping and enhancing the customer experience across all touchpoints. This leadership position calls for a visionary who will spearhead the development and execution of strategies aimed at elevating service quality, fostering customer loyalty, and creating memorable...
-
Customer Experience Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia RedBox Technologies Full time 480,000 - 600,000 per yearThe Customer Experience Specialist serves as the voice of the customer within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the...