Desktop Support

4 days ago

Riyadh, Saudi Arabia Sharp Brains Ltd Full time

**Key Responsibilities**:

- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Handling Shipments and Vendor Equipment Deliveries.
- Technical support to end-users at their desk side and remotely, diagnose and troubleshoot hardware and software issues.
- IMAC-D: Install, configure, and maintain computer systems, peripherals and mobile devices.
- Strong knowledge of Windows and Apple operating systems (iOS/iPadOS/MacOS).
- Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Maintain accurate inventory of IT assets and all the collaborative spreadsheets.
- Know-how of ITSM best-practice and experience with IT ticketing software (like Service Now): management of support tickets in a timely manner (according to SLA) and document all support activities accurately in the ticketing system.
- Perform other IT related duties as assigned.
- Proactivity, smart approach, and ability to work independently but also efficiently as part of a team.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.

**Job Types**: Part-time, Contract
Contract length: 12 months
Part-time hours: 24 per week

**Salary**: ﷼412.00 - ﷼450.00 per day

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