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External Boutique Manager
2 weeks ago
Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen
**Mission**:
The IWC Boutique Manager is in charge of implementing the retail strategy, managing the boutique and boutique staff, the daily operations and of building customer relationships. He/She runs the boutique-business in a self-dependent way plays a critical role in the organization and representation of the brand’s ultimate services and acts as a sales leader.
**Responsibilities**:
- Developing the awareness of the brand in KSA
- Creating a client database and developing tools to enhance loyalty among our clients
- Host clients with the ability to provide outstanding personalized customer experience
- Building and maintaining strong relationships with clients
- Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
- Leading boutique-operations and the team in an efficient manner by example
- Responsible for the operations and result of the boutique; sales, client experience, operations, profitability
- Know IWC’s history, products and partnerships as well as the watch industry
- Identify business needs and turn into individual actions and objectives
- Monitor, assess and manage performance to ensure the achievement of set targets and boutique KPIS
- Establish strong personal relationships with clients from different backgrounds
- Engage in CRM-activities such as prospect follow-up on a daily basis
- Maintain the boutique according to global IWC visual merchandising standards
- Conduct in-store training and daily briefs
- Monitor and assess team and individual performances
- Develop, motivate and retain the team. Identify, recruit and develop talents and new team members
**Profile**:
- 2-3 years of boutique management experience or equivalent experience in hospitality
- Strong leadership skills, high emotional intelligence and general education
- Ability to lead and develop talents / team members
- Perfect understanding of client satisfaction, luxury experience and strong sense for etiquette and human behavior
- Strong selling skills and result-oriented
- Able to adapt approach individually to respective client
- Open and outgoing personality
- Team player with good interpersonal competences and empathy
- Excellent communicator with ability to develop strong networks
- Fluent in Arabic and English
- Applicants with background in Sales or Hospitality preferred
- Manifest customer centricity mindset in all aspects of the business to ensure client-centric experience
