Lead Delivery Manager

**About us**:
ZIRA Group is a company of passionate professionals dedicated to building advanced IT solutions. With nearly three decades of experience, we continuously develop and implement technologies that drive progress locally and globally. By combining expertise with a global outlook, we tackle challenges head-on to create a meaningful impact, both within our team and for our clients.

**Join our team as a**Lead Delivery Manager**.**:
You will play a key role in ensuring the on-time and on-cost delivery of multiple complex IT and telecom projects. You’ll oversee end-to-end project execution, from planning through delivery, ensuring alignment among all internal and external stakeholders to achieve the agreed business outcomes.

In this role, you will lead and mentor multiple project teams, coordinate cross-functional collaboration, and manage dependencies to ensure smooth delivery. You’ll also serve as the primary point of contact between ZIRA and our clients, ensuring client needs are met, issues are resolved, and opportunities for future growth are identified.

Your focus will be on both delivery excellence and relationship management, balancing hands-on project oversight with strategic planning, risk management, and continuous improvement.

**Note**: Applications remain open until **December 3, 2025**.
- 8+ years of experience in managing IT project delivery, with at least 3+ years in a lead or senior management position

- Proven experience as a Senior or Lead Delivery Manager in a multinational environment

- Strong background in managing geographically dispersed project teams and stakeholders

- Excellent communication and stakeholder management skills, with the ability to build trusted relationships

- In-depth knowledge of project management methodologies (Waterfall, Agile, Hybrid) and the ability to adapt processes pragmatically

- Hands-on experience with Jira, Confluence, and MS Project

- Proven ability to manage multiple projects or project streams simultaneously

- Strong facilitation, prioritization, and coaching skills

- Experience overseeing budgets, schedules, and project quality

- Understanding of telecom technologies and the Software Development Lifecycle (SDLC)

- Strong analytical and decision-making capabilities, with the ability to foresee and mitigate risks

- Ability to identify and resolve delivery impediments, negotiate effectively with external stakeholders, and encourage continuous improvement

**Preferred qualifications**:

- Project Management Professional (PMP) certification

- Experience managing complex telecom and IT projects

**Additional requirements**:

- Proficiency in English (Arabic is an advantage)

- Prior experience managing projects for international clients or within multinational organizations

- Familiarity with the Saudi Arabian IT business environment is a plus

- Willingness to work Sunday to Thursday, with possible relocation to KSA

- Location: Sarajevo (BiH) and Riyadh (KSA)

**Key responsibilities**:
**Project and team management**
Lead and mentor multiple delivery teams, manage resources, define project scope, and ensure outcomes meet both ZIRA and client expectations.

**Delivery and strategy**
Develop and implement delivery strategies, maintain roadmaps, and identify opportunities for process improvement to enhance efficiency.

**Managing timelines, scope, and budgets**
Set and manage delivery schedules, control scope changes through effective change management, and monitor budgets to avoid overruns.

**Risk and dependency management**
Proactively identify, manage, and mitigate project risks and dependencies to ensure a smooth delivery process.

**Stakeholder communication**
Act as the main liaison between teams and stakeholders, ensuring regular updates and transparent communication on project progress and expectations.

**Performance and reporting**
Monitor and report on key delivery metrics, providing insights and recommendations to senior leadership and stakeholders.

**Key personality characteristics**:

- Proactive and solution-oriented, with strong leadership and organizational skills

- Excellent communicator, able to motivate and inspire cross-functional teams

- Strategic thinker with a hands-on approach to problem-solving

- Adaptable to change, with a drive for continuous improvement and excellence

- Strong sense of ownership, accountability, and collaboration

**What’s in it for you?**:
As you move through the interview process, we’ll share all the details about our benefits and career development opportunities. Here are some key highlights:

- A collaborative, flexible, and respectful work environment

- Competitive salary with opportunities for growth

- Private health insurance

- Hybrid work options for a better work-life experience and balance

- Access to any ZIRA office worldwide based on business needs

- Personal education budget to support your professional development

- A commitment to diversity and inclusion, with a