IT Specialist

Kitopi is a tech-powered food company. We partner with and invest in restaurants and food concepts to help them expand beyond borders. Founded in 2018, our mission is to satisfy the world’s appetite.

Kitopi (pronounced: “Kee-Toh-Pee”) stands for Kitchen Utopia. We are enablers, partnering with brands to deliver food about you. We do this by providing services centered around (but not limited to) sourcing, preparing, producing, and packaging - working closely with our delivery partners to ensure a safe and quick delivery. This is made possible thanks to our in-built, pioneering cloud kitchen technology 'SKOS' - a first-of-its-kind innovation in the world and our 3500+ Kitopians, who bring their best every day.

In addition to on-demand meals cooked in our cloud kitchens, we also offer subscription-based meal plans and a first-of-its-kind virtual food court concept Mix ‘N’ Match. Kitopi currently operates more than 100 kitchens across the UAE, KSA, Kuwait, Bahrain and Qatar with its tech-hub in Poland and its customer experience center in the UAE.

**What You'll Do**:

- Assisting with product launches & technical support on necessary operations within Kitopi.
- Handle on/off site computer hardware and network problem at any point of time
- Assemble and reassemble IT hardware.
- Overall end-user IT support on day to day IT related tickets
- Implementation and training staff on all new products/features
- Documenting user manuals on process flows and new requirements after coordinating with teams on new features
- Ensuring all processes are being followed daily
- Ensuring tickets are picked in a timely manner making sure they are resolved correctly without breaching the SLA
- Troubleshooting system issues and escalating them to support teams if needed

**What Are We Looking For?**:

- Minimum of 1+ years experience within the IT industry.
- BSc/Ba in Information Technology, Computer Science or a related discipline
- Excellent judgment and critical thinking skills with the ability to utilize data to establish trigger point priorities and develop a tactic to deploy them
- Advanced knowledge of Windows products
- Advanced knowledge of solving problems with laptops/desktops
- Well organised and self motivated
- Experience working directly with internal and external stakeholders
- Experience working in a fast-paced environment
- Proven experience as IT specialist
- Knowledge of Jira/Jira Service Desk
- Have a valid driver license
- Fluent in English

**Recruitment Process and Timeline**

**Benefits**
- Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself
- You’ll have access to LinkedIn Learning, Coursera, and Mindvalley where you can choose over thousands of courses to satisfy your hunger for knowledge.
- You'll be involved in customized workshops run by Kitopi Academy
- You’ll have a chance to work in an international, diverse, and inclusive environment
- You’ll be part of one of the most caring communities out there.
- Finding a chance to become a shareowner with our ESOP plan
- Free and unlimited access to a nutritionist because we care about you
- No Dress Code
- Extended maternity and parental leave
- The infamous team activities and social events are bursting with fun
- Inclusive Private Health Insurance
- Up to 50% discount from Kitopi brands
- 30 calendar days annual leave
- Work from anywhere policy

**So, what does it really mean to work at Kitopi?**
- We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.