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Field Technician

2 weeks ago

Makkah Al Mukarramah, Saudi Arabia TASC Full time

Must Own a CAR

Work Location Al-Qunfudhah

Diploma Holders Can Apply

**Job Description**:
Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security. Responsibilities:

- Foster and maintain strong panel member cooperation through more than formal relationships according to company procedure.
- Provides clear, courteous and effective telephone and Face-to-Face support for panel members Install, maintain, and de-install Nielsen metering hardware and software in panel member households according to procedure.
- Conduct panel household questionnaire updates as assigned (e.g. demographic, lifestyle, privacy agreements, etc.)
- Collect and report panel data according to policy and procedure.
- Execute standard operating procedures to ensure panel quality and security is maintained.
- Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
- Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.
Experience & Qualifications:

- Strong verbal and outstanding interpersonal communication skills
- excellent knowledge of local culture and peculiarities
- 2+ years experience in KSA in the area of f2F customer service. Ideally: Cable provider reps., Home appliance installation etc.
- Sales/technical support/customer service background
- Exceptional Customer service / relationship-building skills and results orientation
- Ability to speak local dialects, English proficiency B2 and higher
- Proficient computer hardware and software knowledge and skills
- Technical Diploma certificate
- Electronic technology knowledge
- Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment.
- Willingness to spend defined proportion of time travelling (in the field)
- Ability to work remotely, individually, and in a team environment
- Result oriented with aptitude for continuous process improvements
- Business acumen
- Valid driving license with clean background

**Salary**: Up to ﷼8,000.00 per month

Ability to commute/relocate:

- Al Qunfudhah: Reliably commute or planning to relocate before starting work (required)
Application Question(s):

- do you own a car ?
- What's your Nationality ?

**Education**:

- Diploma (preferred)
**Experience**:

- field technician: 2 years (required)
License/Certification:

- saudi driving license (required)