Client Services Director

We are hiring an experienced " Client Services Director" to be responsible for the performance and profitability of the entire account service teams and overseeing all of the clients. The position will be reporting to the Managing Director.

**Client Services Director Duties and Responsibilities**:
Lead and provide direction to the account team to add strategic value to client brands
Exceed client's expectations through efficient and effective delivery of services
Set the strategy for the Account teams and Contribute actively to the formulation and articulation of the strategy and the execution

Take ownership of relevant objectives and action plans in the Department Scorecard and drive achievement on these
Participate in Balanced Score Card review to report progress and
discuss issues and corrective actions to meet departmental strategic objectives
Prepare a year-end review presentation on the account and discuss future projections for the account business
Give inputs on contract terms and if they need to be modified
Stay up to date with the Account Directors on the status of each account
Work and contribute actively to a new pitch as a part of the pitch team if required
Development, improvement, changes and benchmarking of SOP's

Ensure that accounts team is well aware of and understands the departmental processes
Encourage and lead the CS team to communicate with other teams to share knowledge, best practices and new developments
Contribute to creating smooth communication channels across functions
Collaborate to make Knowledge sharing initiatives successful within CS and cross
- functionally
Conduct periodic training sessions for AMs and AEs to ensure continuous growth within the agency
Establish communication channel with network for regular sharing
of information, knowledge and resources
Conduct meetings with network on a periodic basis to discuss
issues and deliver better value to clients
Conduct quarterly reviews with the clients to review last quarter
and discuss plans for the next quarter and other issues
Based on industry and market information and competitive trends,
conduct a fortnightly meeting with team to discuss implications on
client brands
Lead brainstorming session involving account teams to finalize the proactive initiative to be presented to the client
Prepare a proposal detailing the initiatives and get client approval
and buy in
Keep track of proactive initiatives not accepted by the client and incorporate in Client Review
Motivate and guide the CS team members to excel individually and
as a team
Counsel and address grievances of the teams through active
involvement
Contribute to maintaining an open and learning culture within the
teams

**Client Services Director Skills and Requirements**:
9-11 years of experience in Account Management with 1-2 years as an Sr. Account Director/CSD in a reputed agency
Graduate in any field, a degree in the advertising/communications field will be
preferred
Knowledge of the advertising industry, creative and production aspects
Strong influencing style and executive presence; articulate and confident
Strong leadership skills and the ability to work as part of a team
Persuasive ability and assertiveness while dealing with tricky issues
Strong interpersonal, presentation and communication skills
Ability to analyse and interpret information
Ability to train and motivate team members and foster a cooperative work environment
Decision making skills