Ebksa Application Engineer

2 weeks ago

Al Khobar, Saudi Arabia EagleBurgmann Full time

Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable. 5,800 employees create added value for our customers around the world with their enthusiasm and competence. EagleBurgmann is a joint venture between the German Freudenberg Group and the Japanese Eagle Industry Group. Some of your Benefits Personal Development Diversity & Inclusion International Opportunities Performance Related Bonus Sustainability & Social Commitment - Khobar - On-Site EagleBurgmann Saudi Arabia Ltd. You support our team as EBKSA APPLICATION ENGINEER **Responsibilities**: - Well verse with various customer standards and API standards. - Ensure to meet team and individual KPI. - Understanding of mechanical drawings and codes for day-to-day work. - Lead technical discussion / presentation at customer site supporting sales team - Coordination with internal department for achieving company goals. - Identify the bottlenecks and provide solutions proactively. - Generate opportunities with sales team. - Manage effectively warranty cases in liaison with Service & Engineering, in the interest of EBKSA business policies. - Lead and coordinate internally to ensure all processes are completed on time. - Take the lead in resolving customer complaints related to contract. - Maintaining quality management system and developing awareness of importance of the QMS throughout the organization. - Coordination with IP team on non -strategic projects, wherever necessary. - Coordinating/Conducting customer training. - RCA and troubleshooting support. - Record keeping of all bad actors. - Manage upgrade and retrofit cases. **Qualifications**: - B.E. in Mechanical Engineering. - Minimum 3 - 5 years’ technical experience working in Oil & Gas, Petrochemical or related industries. - Have knowledge of pumps construction, commissioning, O&M, and Seals. - Have good trouble shooting skills, RCA techniques (able to manage internally and lead those discussions). - Have good understanding of failure analysis techniques. - Experience with large and complex organizations. - Appropriate computer and IT systems skills/knowledge (MS office, document management), experience with processes, data structures and atomization of reporting and analysis - Fluent English (spoken and written). The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Additional Information Shaikhah Alshaheen

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