Service Delivery Manager

**Do you love leading and motivating successful teams?**

**Are you a Service Delivery Manager that is motivated to deliver?**

**Join our team**

**Partner with the best**

As Service Delivery Manager, you will manage the company operations for allocated areas in Saudi Arabia.

You will act as the primary resource on all issues related to execution of services. This includes cost/budget compliance, well-site execution, resource allocation and management as well as team leadership.
- Ensuring all activities are carried out in line with our non-negotiables and cultural pillars
- Participating with in local business performance reviews meeting with key accounts
- Managing Application Engineers, Service Delivery Coordinators, Sales and Field personnel.
- Identifying any gaps in local capabilities and develop improvement plans to ensure compliance with global standards
- Fielding incident management process reporting, root cause determination, corrective actions and closure Monitor KPI to evaluate effectiveness
- Delivering Service delivery and Financial KPIs for their areas.
- Focusing on Customer centricity and customer management.
- Handling revenue margins, risks and opportunities
- Being responsible for cashflow/billing and collections targets as designated by Product Line Director

**Fuel your passion**

To be successful in this role you will:

- Have Bachelor’s engineering or scientific discipline from an accredited university
- Have at least 10 years of experience in an operational role within the Oil & Gas industry.

Have at least 3 years as DCF service delivery coordinator role in Saudi Arabia.
- Have 5+ years of Leadership and Management experience
- Have excellent leadership, great interpersonal, influencing and planning skill
- Have Ability to manage, develop, coach and mentor teams across organizational boundaries
- Have to Demonstrated ability to work in a global matrix organization
- Have the Understanding of P/L and technical job planning requirements

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.