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Sr Healthcare Quality Improvement Expert

2 weeks ago

Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

Sr Healthcare Quality Improvement Expert**Job Code**:
30001050

**Basic Function**:
Acts as an internal process improvement expert and change agent in performance and process improvement (PPI). Through partnership with appropriate stakeholders, builds commitment and understanding required to accomplish process improvement goals for the PI unit and organization. Cultivate culture of patient safety. Initiate new programs in PI unit and across the organization.

**Scope**:
Provides internal expertise across the organization for performance and process improvement, improvement science methods and approaches, project management, culture and process change management. Leader of organizational performance and process improvement culture. Division, departmental and organizational influencer.

**Principal Contacts**:
All quality department staff members, organization physicians, nursing staff, other health and allied health staff

**Principal Duties**:
Internal process improvement expert and change agent in performance and process improvement (PPI). Through partnership with appropriate stakeholders, builds commitment and understanding required to accomplish process improvement goals for the PI unit and organization. Cultivate culture of patient safety. Initiate new programs in PI unit and across the organization.

**Improvement Science Methods and Approaches**
- **C**oach or mentor those facilitating clinical teams. Teach and promote PPI methods and science throughout the organization.
- Provide education and guidance on the purpose, use, and expected value of quality improvement tools.
- Identify, define and design solutions to address opportunities based on benchmarking, goal comparison, data analysis, and corrective actions. Advise on future data and information needs and resources to better support PPI initiatives.
- Develop and organize system-wide dashboards and scorecards incorporating clinical and business metrics tailored to strategic or operational goals.
- Develop and organize system-wide dashboards and scorecard

**Principal Duties (cont'd)**:
**Performance and Process Improvement Project Management**
- Explain connections and lead alignment between the PPI program and initiatives and the organization’s strategic goals, mission, vision and values.
- Quantify the improvement opportunity from PPI in terms of safety, cost savings, compliance and reputation.
- Evaluate the effectiveness of an organization’s PPI program and make adjustments as required for ongoing success and sustained results.
- Critically evaluate voluntary external standards and guidelines and advise the organization on whether these advance or impede the achievement of PPI goals.
- Understand and evaluate project management approaches and adapt a consistent and relevant approach for standardization across the organization.
- Develop adequate staffing and resource budgets for PPI projects to ensure project success.
- Share knowledge and successful PPI activities through written publications and public presentations for peer groups in external, national or international settings.
- Track project monitoring and control plans to ensure sustained results or take action to remediate the plan, if necessary.

**Principal Duties (cont'd)**:
**Culture and Process Change Management**
- Align the organization-wide change-management process with the mission and vision of the organization.
- Integrate a continuous PPI recognition program into the organizational structure.
- Implement effective PPI decision-making processes and clarify governance for decision making.
- Continuously communicate the vision and status of the PPI program and projects to senior leadership and throughout the organization.
- Design and evaluate innovative and best practices.
- Advise the organization on the use and adoption of the most appropriate measure to achieve PPI results.
- Understand the principles and practices for organizational development involving adaptive innovation and improvements.
- Implement strategies to modify the culture within units and across the organization.
- Provides other duties and responsibilities as assigned by team leader and Process Improvement supervisor.

**Education**:

- Master’s degree in Nursing or related Healthcare field required.
- PhD is preferred
- Advanced specialty training and certification required.

**Experience**:
Minimum 10 years’ healthcare experience or related field, successfully facilitating multiple teams through process improvement projects simultaneously.

**Certification/Other requirements as applicable**:

- Demonstrates competency in two domains of healthcare quality and safety
- Professional Certification in applicable area (CPHQ, Lean or Six Sigma Certification, Project Management Certification.)
- Lean sigma and project management experience required.
- Skilled in formal presentations/education.
- Possess advanced interpersonal and communication written and verbal skills necessary to gather and exchange da