Compliance Specialist

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey.

**Compliance Specialist**

The Legal team is building, maintaining, and strengthening the company’s compliance with laws and regulations in the MENA region and as varied by expansion into new markets and new product launches. The Compliance Specialist will work closely with all business functions to ensure the projects are delivered to time, cost, and quality. An expert at communicating compliance issues to internal stakeholders.
The Compliance Specialist will have an astute focus on assisting in driving forward the Company’s compliance program and initiatives that support and enable the compliance goals. A self-starter who is comfortable stepping out of the comfort zone to help the company maintain its compliance goals by tackling the laws and regulations of new markets and those that relate to new products. The responsibilities of Compliance Specialist include but are not limited to:

- Research industry compliance regulations and policies and evaluate internal operational and procedural compliance.
- Maintain legal and regulatory compliance through communicating requirements, obtaining approvals, and training stakeholders.
- Analyze and update existing compliance policies and related documentation.
- Develop and execute new compliance policies and procedures as required.
Develop and maintain a compliance recordkeeping system.
- Train employees on industry compliance requirements.
Keep up with compliance requirements and amendments to regulations.
- Work with other team members to prepare detailed project plans, determine resource allocation, deliverable timelines, and possible issues.
- Monitor every step of the project with reference to overall plans and deliverable deadlines.
- Identify roadblocks and propose process improvements.
- Contribute to the creation of and maintaining project documentation, ensure the correct project documentation and approvals are secured in a timely manner according to the delivery framework.
- Report on project progress, highlighting any issues or challenges.
- Create and manage action plans in response to audit discoveries and compliance violations.
- Remediate any audits, periodic reviews, and compile gaps and action plans.
- Hands-on 4+ years of experience as a Compliance Analyst or Specialist within the enterprise-level organization.
- Strong experience in both reviewing and drafting policies and documentation in both Arabic and English.
- Bachelor’s Degree in Technology or Management field.
- Compliance management or project management certification is a plus.
- Experience in international standards and local regulatory requirements related to telecommunications, data protection, and data localization.
- Ability to effectively plan, manage and complete projects in line with stakeholders’ needs and expectations, and organizational strategic objectives.
- Advanced analytical abilities.
- Ability to effectively train employees and build meaningful relationships at all levels within an organization.
- Effective research and professional networking skills.
Project management experience within a large organization.
- Experience in complex reporting.
- Strong experience in project governance and quality assurance.
- Excellent time management skills to meet client or company demands and deadlines.
- Proven experience balancing multiple priorities and dealing with ambiguity.
- Diligent attention to detail.
- Fluent in English and Arabic with excellent writing/editing and verbal communication skills.