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Customer Care Executive

2 weeks ago

الرياض, Saudi Arabia Avamels Printing Solutions Full time

**Key Responsibilities**:
**Customer Interaction**:

- Provide comprehensive information on products and services, addressing customer queries and concerns.
- Build and maintain strong relationships through effective communication and timely follow-up.

**Sales Generation**:

- Identify potential sales opportunities by understanding customer needs and recommending suitable products/services.
- Use upselling and cross-selling techniques to meet and exceed sales targets.
- Stay updated on the company’s products and services to effectively market them to customers.

**Problem-Solving**:

- Address customer complaints and issues, ensuring effective and timely resolutions.
- Troubleshoot product or service issues by clarifying customer concerns, identifying causes, and selecting the best solutions.

**Record-Keeping**:

- Maintain accurate records of all customer interactions, sales, and transactions.
- Document customer interactions and sales activities in the customer service database.

**Collaboration**:

- Collaborate with other departments, such as marketing and product development, to address customer feedback and needs.
- Participate in team meetings and contribute to strategies aimed at improving customer satisfaction and sales performance.

**Follow-Up**:

- Conduct follow-up calls to ensure customer satisfaction and encourage repeat business.
- Monitor and follow up on unresolved customer issues and sales leads.

**Sales Support**:

- Assist in developing and executing sales strategies and promotional campaigns.
- Provide support in processing customer orders and handling billing inquiries.

**Qualifications**:

- Strong communication skills in both written and verbal forms.
- Proven experience in a customer service or sales role is an advantage.
- Ability to build and maintain positive customer relationships.
- Problem-solving abilities with a customer-first mindset.
- Proficiency in using CRM systems and other relevant software.