Cluster Housing Manager

**Company Description** Raffles & Fairmont the Red Sea**, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Raffles & Fairmont the Red Sea is seeking a visionary and detail-oriented Cluster Housing Manager to join our team in Umluj, Saudi Arabia. As a key leader in our organization, you will oversee multiple luxury properties in the breathtaking Red Sea area, ensuring exceptional guest experiences while maximizing operational efficiency and profitability.
- Manage day-to-day operations of multiple luxury housing properties within the Red Sea area
- Develop and implement strategic plans to enhance guest satisfaction and drive revenue growth
- Lead, motivate, and mentor a diverse team of hospitality professionals across multiple properties
- Ensure compliance with brand standards, local Saudi regulations, and health and safety guidelines
- Oversee financial performance, including budgeting, forecasting, and cost control measures
- Collaborate with sales and marketing teams to develop and execute promotional strategies
- Handle guest complaints and resolve issues promptly and professionally
- Implement and maintain quality control systems across all properties
- Foster relationships with key stakeholders, including owners, guests, and local authorities
- Stay updated on industry trends and implement innovative practices to maintain a competitive edge
- Conduct regular property inspections to maintain high standards of cleanliness and maintenance
- Analyze market trends and competitor activities to optimize pricing and occupancy rates

**Qualifications**
- Bachelor's degree in Hospitality Management or related field
- Minimum 5 years of experience in luxury hotel management, preferably in a multi-property role
- Proven track record of successful leadership and team management in the hospitality industry
- Strong financial acumen with experience in budgeting and revenue management
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders
- Proficiency in hotel management software and Microsoft Office Suite
- In-depth knowledge of luxury hospitality standards and best practices
- Ability to make quick, informed decisions in a fast-paced environment
- Fluency in English required; Arabic language skills highly preferred
- Familiarity with Middle Eastern culture and customs, particularly in Saudi Arabia
- Flexibility to travel between properties and work flexible hours as needed
- Strong problem-solving skills and meticulous attention to detail
- Commitment to delivering exceptional guest experiences and maintaining high-quality standards
- Experience in managing multiple luxury properties simultaneously
- Knowledge of local regulations and health and safety guidelines in Saudi Arabia
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Visionary approach to hospitality management with a focus on innovation and continuous improvement

**Additional Information**
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.