Quality Assurance Analyst

Quality Assurance Analyst**Job Code**:
30000620

**Basic Function**:
Directs and manages all activities of contracted Saudi Aramco Remote Area Industrial Urgent Care Facilities (RAC) located throughout the kingdom to ensure adequate provision of onsite high quality urgent pre-hospital care to support Saudi Aramco operations at the Industrial sites. This includes monitoring and administration of RAC contract, supervising all RACs operations, and by providing consultation and direction to Contractor staff (i.e., administrators, doctors, nursing supervisors, nursing educators, pharmacists, radiology and laboratory technicians, staff nurses, and other ancillary staff).

Monitors, audits and implements Minimum Medical Standards Requirements (MMSR) on contractors clinics at Saudi Aramco projects kingdom wide.

**Scope**:

- Responsible for the coordination of quality assurance and quality improvement activities within assigned RAC facilities and for the implementation of quality improvement functions in Johns Hopkings Aramco Healthcare (JHAH) in Dhahran and in all areas kingdom wide.
- Broad areas of responsibility are related to the administrative and clinical aspects of planning, organizing, directing, controlling, coordinating and evaluating urgent pre-hospital care at RACs located in Saudi Aramco industrial sites to ensure provision of quality health care within established standards.
- The incumbent works independently with administrative supervision from Division Head, Quality Assurance Specialist and Senior Specialist which is usually confined to consultation on broad objectives, policies and complex intradepartmental collaborative issues.
- Forecasting operational and patient care needs, developing strategies, and evaluation of patient care systems, monitoring and evaluation of quality improvement activities, interpreting and implementation of JHAH policies, RACs policies/guidelines, and Contract conditions.
- May be required to work outside regular hours as need arises (i.e., travel to remote sites).

**Principal Contacts**:
**Internal**:

- Routine contact with Senior Quality Assurance Analyst, Quality Assurance Specialist and Division Head.
- Daily contact with Contractor medical and nursing staff
- Frequent contact with interdepartmental communication with JHAH staff (i.e., Clinical Engineers, Epidemiology, Preventative Medicine, Occupational Health, Laboratory and Radiology departments).

**External**:

- Daily external contacts include ongoing contact with other Saudi Aramco Organizations (i.e. Gas and Oil Operations Managers, foreman & supervisors, Security, Aviation, IT, Fire Services, Loss Prevention, Government Affairs, MOH and other outside healthcare agencies)
- Ongoing with JHAH managers

**Occasional**:

- With other health care specialists in the quality assurance field within and outside the Kingdom of Saudi Arabia to exchange information and keep current with trends, procedures and techniques.

**Principal Duties**:

- Oversees and evaluates the performance and standards of services provided by contracted employees (i.e. conducts regular RAC facility inspections, contract compliance reviews, and satisfaction surveys).
- Provides leadership, supervision, functional guidance and developmental activities for contracted RAC facility supervisors.
- Supports and monitors patient safety, quality improvement, and risk management programs in RAC facilities and evaluates outcomes of patient care.
- Performs or reviews appraisals on nursing supervisors and all other Contractor clinic staff.
- Maintains good working relationships with other JHAH and Saudi Aramco divisions and organizations.
- Fosters a positive relationship and successful working association between JHAH, Saudi Aramco and contractor.
- Ensures all contractual obligations and requirements are met by Contractor, some of the responsibilities are shared by Saudi Aramco & JHAH. RAC QA will conduct monthly visits to RACs regional clinics to ensure compliance of contractors’ HCP through auditing, inspection, and training along with follow up meetings on previous or recent medical operation’ issues and quality improvement initiatives.
- Ensures each RAC facility develops and maintains disaster preparedness plans and procedures.
- Participates in development, revision and evaluation of policies.
- Prepares and submits monthly accountability and other reports as requested.
- Represents RAC Division on committees, ad hoc meetings and other projects.
- Assumes responsibility for self-development and professional updates.
- Participates in planning future needs of RAC facilities.

**Education**:
Bachelor's Degree in a health related field required.

**Experience**:

- Minimum 5 years’ experience in quality improvement, quality assurance, process improvement, or related area of practice.
- Demonstrated knowledge of quality assurance, utilization review, risk management and process improvement.

**Certifications/Other requirements as applicab