Product Specialist Hemostasis

**Job Overview**:

- Post Date
- September 20, 2024
- Number
- WEBIT-2024-000028
- Job Function
- Marketing
- Location
- Riyadh
- Country
- Saudi Arabia
- Shift
- Product Specialist Hemostasis Middle East

**About the Position**:
Key Accountabilities
- Coordinate with distributors to support customers. Organize regular visits to selected countries to provide support to our partners.
- Adopt and implement Corporate support initiatives into EEMEA region.
- Act as primary contact for the troubleshooting of quality and performance issues, open and follow up complaints when applicable, and escalate to the SBU when needed.
- Cooperate with other internal representatives to support EEMEA and the Company’s commercial strategy including the support of IT solution implementation.
- Share technical product information updates with all pertinent stakeholders.
- Regularly upload and update internal communication channels with relevant documentation such as operator manuals, product information and other relevant materials and resources to technically support distributors and affiliates.
- Keep the EEMEA internal team and management updated on key support projects, actions and initiatives.
- Eventually, support our partners specially from non-zero distance countries on tenders technical specifications and other pre-sales activities.
- Eventually, help distributors to perform evaluation of our solutions to commercial prospects.
- Support the implementation of the marketing plan for the assigned business line products in the area of responsibility with the coordination of the EEMEA Marketing team.
- Support the organization of educational events in alignment with the marketing plan.
- Advise channel managers and KAMs for the most suitable product solution in commercial opportunities.
- Support in the profit analysis for tenders.

Networking/Key relationships

This position has strict relationships with:

- Internal Stakeholders: KAM - Customer Support - Marketing - Logistics - RA&QA - Compliance -Administration Office
- External Stakeholeders: Distributors - Clients - Users - Suppliers - Key Opinion Leaders

Minimum Knowledge & Experience required for the position
- **Education**: Master’s Degree in the scientific, technical or biomedical field.
- **Experience**:

- Specific technical and scientific knowledge in Hemostasis.
- Technical background. Preferably knowledge on IVD industry.
- **Additional Skills/Knowledge**:

- Preferably knowledge of Marketing and Sales Processes
- Project management
- SAP and Microsoft knowledge
- Language: English proficiency

Skills & Capabilities
- Customer-centric approach
- Problem Solving
- Organizational skills & Time Management
- Communication & Public Speaking
- Flexibility
- Teamwork
- Cultural agility

Travel requirements

Up to 50% of working time

Individual Contributor Core Competencies

**Managing Work**
Effectively managing one’s time and resources to ensure that work is completed efficiently.

**Emotional Intelligence Essentials**
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.

**Building Partnerships**
Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.

**Decision Making**
Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

**Continuous Improvement**
Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.

**Continuous Learning**
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