IT Support

**Overview**: As a fresh graduate IT Support Analyst, you will assist in the maintenance and troubleshooting of the bank’s IT infrastructure, ensuring smooth operation of hardware, software, and network systems. This entry-level role is ideal for recent graduates with a Computer Science or related degree who are eager to start their career in the banking sector.

**Key Responsibilities**:

- Provide technical support to internal employees and assist customers with IT-related issues.
- Assist in the installation and configuration of computer systems, software, and network devices.
- Participate in system updates, software patches, and security measures to ensure data protection.
- Document technical procedures and user guides for internal use and customer assistance.
- Collaborate with other IT teams to ensure the bank’s technology infrastructure is secure and efficient.

**Skills Required**:

- Must be a **fresh graduate** with a degree in Computer Science, Information Technology, or a related field.
- Basic knowledge of IT infrastructure, networking, databases, and operating systems.
- Understanding of information security and data privacy regulations.
- Strong problem-solving and analytical skills.
- Excellent communication skills for interacting with staff and customers.

**Requirements**:
**Qualifications**:

- **Educational Qualification**: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- **Certifications (Optional but advantageous)**: CompTIA A+, ITIL Foundation, or similar entry-level IT certifications.
- **Technical Skills**: Familiarity with operating systems (Windows, Linux), networking basics, and common IT troubleshooting tools.
- **Soft Skills**: Good communication, teamwork, and customer service skills.