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Electromechanical Service Advisor

3 weeks ago

Riyadh, Saudi Arabia MENA WATER FZC Full time

**Key Responsibilities**:

- ** Customer Support**: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
- ** Technical Assistance**: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
- ** Maintenance and Repairs**: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.
- ** Documentation**: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
- ** Training and Guidance**: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
- ** Quality Assurance**: Ensure all service activities meet company quality standards and customer expectations.
- ** Inventory Management**: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.

**Key Generic Skills**:

- ** Technical Skills**: Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.
- ** Customer Service**: Excellent communication and interpersonal skills, with a customer-centric approach.
- ** Problem-Solving**: Strong analytical and problem-solving abilities, with attention to detail.
- ** Team Player**: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
- ** Flexibility**: Willingness to travel and work outside regular business hours as needed.

**Qualification & Experience**:

- ** Minimum Qualifications**: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.
- ** Minimum Experience**:Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.