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Customer Service Associate
3 weeks ago
**Job Requisition ID**:167945
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
**Overview of the Role**:
The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, while also handling various operational duties as assigned by the store management team.
**What You Will Do**:
**Sales & Customer Service**
- Meet or exceed weekly sales targets by actively engaging with customers and understanding their needs.
- Create a welcoming environment by greeting customers with a sincere and friendly approach.
- Provide customers with relevant product information and assist them in making purchasing decisions.
- Offer additional products to enhance the shopping experience and increase sales.
- Provide quality service in the fitting rooms and maintain a clean, organized cash wrap area.
- Sincerely thank all customers for shopping and invite them to return.
**Store Standards & Housekeeping**
- Maintain store standards by keeping the environment clean and organized.
- Follow M&S policies and procedures 100%.
- Perform housekeeping duties as required to ensure a pleasant shopping experience.
- Assist in visual presentation tasks, ensuring merchandise is displayed attractively.
- Participate in and attend all store meetings and other related functions.
**Operations & Inventory Management**
- Participate in all store inventories to maintain accurate stock levels.
- Adhere to stock loss prevention measures.
- Complete operational duties as assigned by store management, including cash handling and restocking.
**People & Teamwork**
- Work collaboratively with peers and management to achieve store objectives.
- Exhibit a positive attitude towards the brand and merchandise.
- Be flexible with scheduling and adapt to business needs.
**Compliance & Safety**
- Follow company policies and procedures, ensuring compliance with all guidelines.
- Maintain a safe work environment by adhering to store safety protocols.
- Be physically fit to stand for extended periods and handle some heavy lifting.
**Minimum Qualifications & Knowledge**:
- High School Degree
**Minimum Experience**:
- 1-2 years of retail sales experience
**Job-Specific Skills**:
- Strong verbal communication skills
- Ability to lift stock as required
- Ability to stand for a minimum of 8 hours
**Behavioral Competencies**:
- An eye for fashion trends
- Friendly and engaging personality
- Team-oriented and cooperative
