Delivery Manager, Ps Delivery

2 weeks ago

Riyadh, Saudi Arabia Software AG Full time

GENERAL SUMMARY/OVERVIEW:
The Delivery Manager, PS Delivery - Middle East is responsible for leading the successful delivery of services in their ME region. Successful delivery involves meeting customer commitments around quality, time, and cost with the goal that customers get the best experience of using our products while meeting the region’s financial and operational targets.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
- End-to-end ownership for delivery of services in the region and be the escalation support system for customer and internal teams-
- Assess and guide our customers through their adoption journey. Encourage thought leadership to understand and support customer requirements with best use of our products and capabilities, navigating the pitfalls and leveraging the strengths.-
- Supporting our partner ecosystems to be successful.-
- Create a culture that rewards creation of frameworks and best practices to help customers and partners quicker time-to-value.-
- Support the project managers to deliver on the margin sold as.-
- Ensure high customer satisfaction from a delivery perspective.-
- React to changing customer requirements in a professional and flexible way.-
- Manage, monitor, and guide project management practices within the BU and region and ensure the practices meet set goals in delivering services faster, better.-
- Ensure productive and billable utilization targets are met in collaboration with the resource management team and PS management.-
- Support success of focused BU initiatives such as Technical Architect group, Solutions and Accelerators.-
- People leader - share career path, support development goals, provide mentorship to guide and groom a high performing consulting and project management team.-
- Deeply collaborate with Advisory, Partner Excellence and Portfolio management teams on joint objectives.-
- Work with Advisory and License teams on opportunities and support business developmentSKILLS & COMPETENCIES:
REQUIRED:
Delivery expert with a solid understanding of the delivery methodology and various commercial models. Ability to support and influence and drive product implementations by our customers and partners.-
- Ability to manage challenging customer situations and work on multiple dimensions to solve problems with constant focus on customer success-
- Strong manager with capabilities to lead the region’s delivery towards technical excellence and customer success - ability to set and lead the team towards challenging goals.-
- Change agent to embrace and drive mindset shift towards how customers can get the best experience of using our products.-
- Excellent organizational and interpersonal skills.-
- Very strong analytical and problem-solving skills.-
- Ability to manage multiple priorities. Maintain control under stress.-
- Shows personal commitment to the team and its goals and works in collaborative environment.-
- Proficient in creating the deliverables part of winning fix-price proposals.-
- Experience with speaking with and presenting to C-level executives.-
- Experience with managing de-escalating difficult customer situation-
- Must be willing to travel across customer locations including internationally up to 30% per company travel policy.EDUCATION:
- Degree in Computer Science / Information Technology or appropriate Business Degree.EXPERIENCE:
- 15 + years Industry experience with strong Delivery/Program management experience in professional services in global delivery model Experience with large preferably global teams.-
- Local language proficiency (Arabic)

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